Gem Source Inc., located in Lexington, Kentucky, offers a unique and thorough jewelry buying experience. Founded in 1989 by registered gemologist Jim Salyer, the business focuses on educating customers about the specifications of their jewelry, including the cut and grade of gemstones. Customers consistently praise the exceptional customer service, noting the professional, reliable, and efficient staff who treat them with care and respect. Many reviews highlight the outstanding knowledge of the team, with one customer mentioning how they helped resize an engagement ring and evaluate a broken bracelet with patience and expertise. The ability to create custom jewelry is also a significant draw, with clients expressing delight in the personalized designs, such as custom necklaces and earrings made from heirloom stones. Jim's dedication to helping customers understand their options is frequently mentioned, as he takes the time to explain the details without pressure. The welcoming atmosphere and commitment to customer satisfaction make Gem Source Inc. a highly recommended choice for anyone seeking quality jewelry and a memorable shopping experience.
I’ve been going to Gem Source for many years customer service is second to none and an outstanding knowledge of their trade!!!
May 2024
The owners created a gorgeous custom necklace with a diamond from an heirloom. They designed earrings to match for a special occasion. Pleasant owners. Helpful, not pushy. Informative and patient. I will definitely be a returning customer!
February 2024
I love this store. Their jewelry is absolutely lovely. Jim creates jewelry you’d love to own.I have both purchased new items and had others repaired at Gem Source. They always have everything ready when promised and completed correctly. The owners are very friendly, helpful, and courteous.
