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“We wanted to say what a great company very professional and great deal for our family everything was perfect start to finish fast installation and awesome prices .. Thank you , Thomas Brackman”
“QX Networking & Design, Inc. has been a great partner with us as we have grown our co-workspace in Lexington. We've been a customer since 2018 and have been very pleased with service and support. Very responsive to our needs for both connectivity and infrastructure build out. Would definitely recommend!”
“I LOVE QX.net. Best internet provider in town. They CONSTANTLY come to the rescue for my business, get issues (which are RARE) resolved QUICKLY, and have excellent support. Overall very happy.”
“This place is the best cable internet provider I ever tried in the Lexington area cheapest prices and best channel selection ever.Thanks global you rock !Williams family will always recommend you sent you my other family here in Kentucky also .”
“Very knowledgeable staff, wait times, and the overall process can sometimes be at a crawling pace. However that is expectednat these typesnof places. Good atmosphere, great prices and discounts. Also the service at Tmobile blows Att and verizon out of the water. I have had both in multiple states.”
“Enjoyed working with "Z", a sales rep, and the store manager, Aeyiah, to secure a new phone. They worked hard to switch me to a better offer than we first discussed. Ended up with a watch I didn't really want, but let's see how it works out. (If the watch has the value they claim, I'll change my review to five stars.)”
“Zane & Trey were very helpful and friendly. They made sure my watch, my phone, and my tablet were up and running before we left. I recommend T- Mobile and the sales group at 3705 Nicholasville Rd, Lexington, Ky.”
“Randomly wandered into this to mobile branch and was reminded of why I am still a T mobile customer...Over the years I have thought of leaving T mobile but when you encounter people like Drew and Derron it makes you want to stay. These 2 young men patiently reviewed every available option for new phone and service plan available. They directed me to get my insurance claim filed and phone repaired ,and set me up to get my new device. The whole time laughing and smiling! It was such a pleasant experience. I live 1.5 hours away bit will be sure to come back to this branch for my service needs.The manager Jay is doing a great job facilitating a positive work environment! Great work guys!Debra Jackson!”
“I went in an unhappy Straight talk customer and left with a new (refurbished) phone which I like (Moto Stylus) and an unlimited text and data plan.
Having Angel (that is her name) help me really made a difference. I'm not sure if Straighttalk has customer service anymore but thanks to Angel, I'm now with Boost Mobile.”
“We have Xact for out VOIP and network management. They are extremely responsive, and easy to deal with. We don't even think about changing service providers. Nick has been an especially good resource and we really appreciate all the help he has given us over the years.”
“On Saturday 3/15/25 I found myself in desperate need of a new phone due to my cellphone battery unexpectedly swelling at an alarming rate. We had previously visited the T-Mobile location in Richmond, KY and did not have a good experience with the associate or Manager at that location. This experience prompted us to leave and head to the T-Mobile location on Richmond, Rd.
When we arrived the store was fairly busy, however, despite that we were promptly greeted by the team letting us know they would be right with us. We were greeted by the Manager on duty who connected us with Nathan. Nathan was very thorough in explaining our options to us and provided us with excellent customer service. He was also at times assisted by Rene & Keeghan. This was an exemplary act of customer service and teamwork. This store’s customer service should be the base model for ALL T-Mobile stores.”
“I don't write reviews often, but today is an exception. Tracy (I apologize if I misspelled your name) went above and beyond to assist in my transfer services. From going to different stores, online forums, chats, hours of being on hold, she was the only one who knew exactly how to fix the error. Her calm demeanor, friendliness, and ability to fix my issue FAST is worth raving about.”
“Travis was great. He spoke with me after buisiness hours . So nice. He explained things in a way that was understandable. He was very patient with all of our questions and answered all of them so that we felt comfortable signing up with metronet .”
“Great customer service. They helped set up my new phone and helped transfer everything from my old one. They also told me of other promotions going on so when I left i left with a new phone, a new watch, a new phone plan, and accessories to boot. If your looking to buy a new phone or get a new plan, I highly suggest this place. You won't be disappointed!”
“I'm a client for 5 years in a row and this new people that are working now approach to me in a bad way, it looks like they don't want to see clients at the store and to be honest need to replace these people.”
“Windstream (seemingly) joins the AI Revolution.
Door-to-door sales folks still ignore no-soliciting signage. However, today they timed it to ring the doorbell and make my dog go nuts when my newborn wasn’t napping (thankfully).
In the past these knocks (ignoring my posted request for no soliciting) have occurred during my son’s nap, so they must’ve started using some sort’ve Big Data trained ML model to guess when it would not be the end of the world to ignore your wishes to not be sold their inferior internet service.
This feels like an odd use of AI. I maybe would’ve just generated a metric ton of copy about “internet service in city_name” to boost myself in googles ranking system instead of using it to predict infant sleeping patterns so I could continue to have bright and driven folks waste their potential walking door to door selling people a worse version of something they already have, but that’s just me.”
“We went in to cancel our membership. We had to make a reservation through the kiosk when we first walked in. We didn't know you needed a reservation, but it still went pretty quickly. Everyone was nice.”
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“I came in the store with an issue with on the format of my home screen and they were very helpful and fixed my problem in no time. They were very polite and kind.”