Verizon offers a range of mobile, 5G home internet, and business services at their Lexington store. Customers can conveniently schedule in-store appointments or place online orders for easy pick-up, with options for free 2-day shipping and same-day delivery where available. However, experiences at the store can vary. Some customers have reported difficulty with account management, such as verifying discounts and obtaining account numbers, leading to frustration. While some employees are described as stressed and overwhelmed, others, like Quentin and Josh, have received praise for their dedication to customer service. Quentin is noted for spending significant time assisting a customer in recovering important information, while Josh is recognized for his persistence in resolving technical issues. Despite some negative feedback regarding service delays and system outages, other customers have had positive interactions, highlighting employees like Allie for making the process smooth and pleasant. Overall, while there are mixed reviews on customer experiences, the staff does strive to provide assistance and support where they can.
Okay, this was a wonderful experience. I'm used to using Sandusky Ohio, which is way more difficult. Sometimes there an hour to 2 hours and this was walk in. Get service, take care of every need. I had. I'm very pleased thank you to Hayden
August 2026
It was a very good experience getting my new phone. They took great care of me and got me out of here quick. The experience here was better than last time when I was in Richmond
August 2026
The store looks 100% perfect very clean and the men who work here have been kind every time that I have stopped in. A new apartment in the area and Verizon met my Internet needs too
