Pottery Barn is a retailer known for expertly crafted home furnishings and decor, with a history dating back to 1949 in Chelsea, New York. They offer a variety of products, including furniture, bedding, and accessories, aimed at creating beautiful and comfortable homes. Customers have praised staff members, like Drew, for their helpfulness in finding and ordering items. However, some reviews mention challenges with product quality, such as issues with the Warren table, though the company was noted for addressing concerns by replacing it. Online shopping experiences can be mixed; while some customers appreciate the products, there are mentions of difficulties with price adjustments and interactions with store employees. Overall, Pottery Barn remains a popular choice for stylish home goods, with many customers excited about their offerings, particularly in the kids' lines.
I’m so thankful for Drew at this location!! He found what I wanted and ordered it for me and it’s being shipped. He offered to even help style it for me once I have it in my home. Your rock, Drew!! Thank you!!
August 2023
Bought the Warren table and after 2 months the boards started to split. It was a bit of a struggle to get the matter addressed but they are replacing the table. Although I am disappointed that I am having this issue and irritation, i appreciate their willingness to stand behind their products.
July 2023
Very helpful, accommodating staff. Great deals on floor model items. Awesome support from Jordan.
