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9AM - 5PM
2425 Merchant St, Lexington
Truck Rentals
“Incredibly kind, helpful, and understanding people work here. I will ALWAYS come back here and always recommend them.
Editing to add: there was a glitch with the app upon drop off and U-Haul *corporate* customer service was awful. The people at the store though…AMAZING. I don’t think I’ve ever been more shocked with the level of customer service than I have been with this place. WOW”
“Excellent source for DIY packing for a move. The gentleman at the Distillery District store went above and beyond to assist me in making decisions about what to buy. Everything he recommended made packing up my home so much less stressful. The glass and dish packs help you to pack like (or better than) a professional. He even went another store to bring an item I needed back to the location most convenient for me.”
“Very good service received here. The representative was very polite and most helpful. He didn't have the cargo trailer I needed at this location but he found me the one I needed at the another U-Haul close by and made the booking for me.”
“I have been working with this store a couple years. The customer service has always been top notch. Got in a financial pinch and they worked with me, and I greatly appreciate Mr. St. Clair and staff for all their help and patience. If you are looking for a rental or storage, I recommend them every time!”
“Doug M has been great. Respectful of our yard, and been thorough in his cleaning. Wish the Johns had a little more room but, the service has been consistently great ?”
“Winchester towing is a great place to rent a U-Haul All sizes were there. The guy at the front desk was very sweet and kind. I will be using them from now on when I am in need of a U Haul.”
“Wonderful customer service and pricing! We had a gentleman this morning (I didn’t catch his name and I feel terribly about that), he was extremely helpful, quick, and efficient! Me and my mom are moving myself across the country and rented a truck from South Carolina but need to add a car trailer in Lexington, when we picked it up we said we were not great at backing up this truck and he backed it up for us and hooked it up. He also answered all our questions and was very quick but also explained everything we needed to know along with some helpful tips! Would HIGHLY recommend Penske.”
“The company that I work for rents trucks from Worldwide. The mechanics are knowledgeable and will do their best to work you in if you are under a load and have to get back on the road. I like the fact that if I have a question or a concern with the truck I drive they take the time to answer my questions and contrary to popular belief they do take care of their trucks. As a driver you have to tell the mechanic what is going on with the truck and stop by when the truck is due for service.”
9AM - 5PM
1200 E New Circle Rd, Lexington
Truck Rentals
“Trina is great. She and the entire crew is great. We (Lexington, KY) had several days of ice, snow, sleet and another round of snow but this crew kept the lot cleared as best they could to make it safe and workable. They would have the trucks running to warm and melt snow/ice. They also did a great job of cleaning the snow/ice from the vehicles to make them safe to operate. Thank you. Steve checking in equipment and took care of me the Customer immediately. She was friendly, professional and efficient in all tasks.”
“Overall amazing experience. My brother needed a u-haul rental asap and they came in very handy and very helpful. Nice people and great service. Definitely would recommend”
“I had such a great experience with this company! First off it was pretty cheap as far as renting trucks was concerned. Also I called at 10 mins to closing time, the guy Josh Hoehn went out of his way to make sure I got what I needed! He was super professional! So nice! And had everything ready when I got there. He done such a good job. I just wished all customer service experiences was like this one. The Lexington Ky 4700 Georgetown Rd. office is where I rented my truck so Josh done his job to the tee. I would highly recommend them. And since I have more moving to do I'll be back. Thanks Penske!”
Open 24 hours
2011 Versailles Rd, Lexington
Truck Rentals
“My husband and I rented a 16’ truck and trailer for a move from Lexington, KY to Windsor, CT. We had a straightforward experience. Nothing went majorly wrong like the other reviews. I did not look at any reviews prior to booking the budget truck online. Otherwise, I probably would not have booked a budget truck. The pick up experience was straightforward: signed paperwork, waited for the truck to hook up to the trailer, did a walk through, and left. The place was messy but whatever works. They changed the tire of the trailer right in front of us so it took a little while. The interior was clean. The only thing we saw that was sketchy was that there is a check engine light on but it was covered by black tape. Regardless, the truck and the trailer got our stuff and our VW golf to CT without any major issues. (Minor issues: when filling the gas tank, you have to constantly re-angle the gas pump. Also, no back up camera.)”
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“Ryder of Lexington is the best. I’ve used other trucking companies for my business but Ryder has them all beat. UHaul, Penske, Enterprise don’t even come close to Ryder. Great work guys.”