Gerber Collision & Glass, located in Louisville, is highly regarded for its quality auto body repair services and exceptional customer service. They offer a National Lifetime Guarantee on repairs, ensuring peace of mind for vehicle owners. Customers have praised the staff for their friendly and knowledgeable approach, often noting the genuine care they provide during stressful situations. One single father shared his experience of losing his truck in an accident, highlighting how Gerber's team, particularly a customer service representative named Ashley, went above and beyond to assist him. They arranged a suitable rental vehicle and kept him updated throughout the repair process, even covering rental costs when there were delays due to parts issues. Many reviews commend the quick turnaround time for repairs, with one customer receiving service for a broken window in just two days. Additionally, clients appreciate the proactive communication, with regular updates on repair status and helpful advice regarding insurance claims. The team's dedication to excellence and customer satisfaction stands out, making Gerber Collision & Glass a top choice for auto body repairs in the area. Overall, the business has earned a reputation for honest, caring service that exceeds customer expectations.
The service from Ashley at the front desk was excellent. All of my questions was answered and my vehicle looked great when Daniel walked the vehicle with me upon pickup. I would recommend Gerber to my family and friends.
September 2025
The first time I has used them. Got updates on Tuesday and Thursday and sometimes other days, no complaints as of yet. Staff was friendly and cordial. I would recommend them . N. Hilbert
September 2025
They got me in and out in order 30 minutes for mirror repair. A special shout out to Dreama and RJ (Sorry if I misspelled or made a name mistake). Their customer service is 5 stars. Their work speaks for itself. Will return here for all my repair needs in the future
