Kroger Pharmacy in Louisville, KY is staffed with professionals dedicated to helping customers lead healthier lives. The pharmacy offers a range of services, including vaccinations, medication management, and clinical advice from knowledgeable pharmacists. Customers appreciate the convenience of online tools for prescription transfers and refills, as well as the friendly and efficient service they receive in-person. However, the pharmacy has faced some challenges related to staffing shortages, which have led to longer wait times and occasional difficulties reaching the pharmacy by phone. Customers report having to wait in long lines, with only one register open at times. The drive-thru has also been closed for weeks due to understaffing, frustrating some customers. Despite these challenges, the pharmacy is still viewed as better than competitors like CVS and Walgreens. Customers express understanding for the staff, who are doing their best to serve customers amid the staffing issues. Overall, Kroger Pharmacy remains a reliable option for medication needs, with competitive prices and easy parking, though customers may need to be patient when it comes to prescription fulfillment and phone support.
This place was doing well but it tas going downhill. I tried to simply add my new insurance and I had a tech tell me I wouldn’t have the necessary information which I in fact did. He hung up before I could tell him. These phantasm irs are getting worse.
June 2024
I have always been treated respectfully by the pharmacy staff & have never had an issue with any of my prescriptions. I realize they are understaffed at times but it only makes me sympathize for the employees who are trying to serve us.
April 2022
It appears staffing issues are impacting service. Long waits are the norm and getting prescriptions filled takes longer than expected at times. Prescriptions are accurately filled and prices are competitive with other pharmacies. Parking is easy and of course you can combine trips if you need groceries!
