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March 2024 by kim Lewter
Katherine in pharmacy is so good keeps the drive thru moving the manager Becca needs to know the customers always right had a squabble with her and she wasn't nice but I was right about the price don't think she liked that but prices don't ring up correctly if I'm gonna take the time to download all these coupons and 6 things ring up at regular price I think Becca better learn the customers always right
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March 2024 by Madelin Shelton
Takes a ridiculous amount of time to get your prescription. If there’s any semblance of a line, you can forget getting out in under 15 minutes. Go somewhere else if you can.
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February 2024 by Katie Swain
I am incredibly let down by my experience. This was my first time getting medicine from this location, as I have just moved to this area and this was the most convenient spot. I waited 30 minutes after someone told me my things were not in the system yet and that she would ask someone about it. There was no follow up with me, even though I was sitting in the waiting area. I asked one of the other women working about the status of my medication, she said it was almost ready, but then she proceeded to look frazzled and frantic for several minutes. She said they had lost it. And then when asked about my insurance I said I was using Medicaid, which I misunderstood what she was asking and I was made to feel like an idiot because she needed further information on my card. I'm also sick and lost hearing out of my left ear due to an infection. Once she put in my insurance she further informed me that I was not “covered” and that I needed to pay out of pocket. I just got a new card, how is this possible? I feel very uncared for and very confused how this kind of service is tolerated? Based off of some of these other reviews I think this absolutely needs to be addressed.
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February 2024 by Claudia Garza
No stars..... Literally. I HAD to give one.I've never encountered customer service as terrible as this. Don't anticipate getting your prescriptions filled "same day," and don't expect them to show any concern about it. Even simple prescriptions that only require a label take nearly 24 hours. I can't fathom how they're still operating. It's beyond my understanding.CVS at Target is GOLD!
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February 2024 by Emily Koenck
Very rude customer service. Susie is not nice and acts like it is an inconvenience that I am picking up my prescriptions.
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February 2024 by Melinda Breslin
I used to not have any troubles at this pharmacy but in the past year the drive thru is often not available. I had to wait in line in the store 15-people deep. I don’t shop at the store anymore and the last time I did, the wheels on my cart froze after u-scan at the exit. A woman had to come over to clear it. She told me I didn’t bag something that I had scanned. I had maybe 15 things. The store and pharmacy have really taken a turn.
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January 2024 by Amanda Steinbach
Not sure why all the negativity but for me this pharmacy is the only pharmacy I’ll go to. Everyone who works at this pharmacy is so incredibly nice. Despite being slammed 24/7 they all do their very best to make sure all prescriptions are on time and answer any questions you may have. Again, I couldn’t imagine being so very busy and from what I’ve seen - the customers are usually not very positive - that would be difficult for anyone but these ladies always have a smile and a helpful attitude. Thankful for the kind service.
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December 2023 by Kathryn Cashner
The last time I was there, just to ask a question, the pharmacy technician (NOT pharmacist) was rude and then gave me what I was pretty sure was incorrect information. I transferred my prescriptions to a different pharmacy and learned that, indeed, her answer had been wrong. While losing one prescription customer might not matter to Kroger, it also means that I am far less likely to go in there to shop for food or other items!
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December 2023 by C B
If your life depends on medications DO NOT go here, the "workers" do not care about customers.
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November 2023 by Bill Reznicek
Counter personnel at this location have no idea what it means to be customer focused. Obviously any supervision is totally inept. They have their own predetermined answers for everything and therefore could not care less! Will change to Walgreens effective immediately!
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November 2023 by Olivia Geary
Elena was very kind and helpful. She resolved a previous issue promptly and professionally.The staff are not rude, they are incredibly busy and understaffed. Thank you to those showing up and doing the work we need!
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October 2023 by Erin Kirchner
Elena at the drive through tonight needs to find a new job, incredibly rude and disrespectful when trying to pick up a prescription she needs to not work in customer service if she can’t help customers with a simple 2 minute transaction. I haven’t had a problem with this pharmacy until tonight
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October 2023 by mary florence
Long wait at times but Kathlene is always friendly and very efficient.
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October 2023 by Chicago L.
This has been my Kroger for probably 20 years. At this point, I'm sorry to say I do the majority of my shopping at Target across the street and I'll definitely be checking out Publix when it opens. There are constant inventory issues and they no longer carry some of their own PS products. Sad, but true.
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September 2023 by Jeanne Price
The pharmacy staff was very rude. I am changing from Walgreens back to Kroger after having to change due to insurance reasons, and the person at the register was so rude, I almost just decided to forget it and stay with Walgreens. She was very unhelpful and snippy and only helped me after I told her I’d already talked to the pharmacist who said it wasn’t a problem. All I was doing was transferring a prescription from Walgreens to Kroger and she wasn’t going to do it without me calling my doctor and having him call me in a new script. Despite the fact that I had my empty bottle from Walgreens with me. I reminded her that I have new insurance and she snapped at me and said she heard me before. My daughter was next in line and she was rude to her also. No smiles, and acting like the customers were bothering her. Her name is Elena. I made sure to look. She was very slow so by the time she was done with me, there was a long line and all those people saw and heard her bad attitude. The pharmacists were very nice, but the staff needs “adjusting”