Kroger Pharmacy in Saint Matthews is described by many as a great pharmacy with prompt and excellent service. The staff are professionals dedicated to helping customers lead a healthier life through vaccinations, medicine, and clinical services. Many reviewers note the team is incredibly nice, friendly, and works hard to provide helpful service with a smile, despite being incredibly busy and often slammed. They are recognized for doing their very best to ensure prescriptions are on time and for answering questions.
Some reviews mention isolated issues, such as a squabble over pricing or the feeling of being understaffed, but these are contrasted by overwhelming appreciation for the kind and professional service. Staff members are frequently noted for going above and beyond, resolving issues promptly, and taking extra time to help save customers money and hassle. Overall, the pharmacy is praised for its convenient online tools and for being the only pharmacy many customers will use, with years of reliable service.
I really like the staff in the pharmacy. They actually seem to care about their patients
February 2025
I have never had a problem getting meds or vaccines. They were polite and helpful.
November 2023
Elena was very kind and helpful. She resolved a previous issue promptly and professionally.The staff are not rude, they are incredibly busy and understaffed. Thank you to those showing up and doing the work we need!
