O'Reilly Auto Parts receives mixed reviews from customers. Many praise the helpful and friendly staff, describing experiences as amazing and awesome. Employees are noted for being patient, springing into action to assist, and going above and beyond to keep customers safe or handle returns without a receipt. The staff is often called knowledgeable and a great reflection of the company. Other reviews point to inconsistent service, mentioning that help can depend on the specific employee. Some customers report mediocre service, with staff seeming unhelpful, wanting to be on their phone, or not being very knowledgeable. Pricing is sometimes viewed as a bit overpriced compared to other options, though the return policy is considered good. Overall, experiences vary, but positive encounters highlight friendly staff and helpful service.
Great experience no problem at all glad I chose O Reilly
March 2026
Hatem was a very helpful had, not only did he help me, he also made jokes and found a way to make me laugh in a moment were I was completely stressed and lost. He knows more than most would think
March 2026
Aaron was awesome I thought he was general manager , how great customer service and communication was the way he treated me was awesome! new to the city I felt safe with Aaron he led me RIGHT ! He definitely should be put in position ! 🦋 thanks Aaron
