PetSmart is a large pet supply and services retailer offering a wide selection of products for many types of animals. The store has a little of everything, though customers note they expect premium prices and it is often possible to buy for less elsewhere. Still, it is nice to visit an exclusively pet supply store. Experiences with services are mixed. Some grooming visits are described as amazing, with staff noted as super sweet, very informative, and doing a good job at a good price with good availability. Other grooming visits are just okay, with less communication and inconsistent results. A veterinary visit felt rushed, with a receptionist who didn't seem to care, creating an ordeal at check-out. The store environment can be difficult for protective dogs, as there is no separate entrance. A significant concern involves animal care, with one employee showing no patience and handling fish in a harmful manner. Additionally, checkout is frequently slow, as there is never more than one or two people working the registers, leading to a suggestion for self-checkout.
