Thorntons is a convenient store located at 4500 S. Third St. in Louisville, known for providing fresh foods, high quality beverages, and fuel. Reviews of this particular location highlight that the store is generally clean, well-stocked, and offers a variety of great products at affordable prices. Many customers specifically praise the staff, describing them as friendly, kind, professional, fast, and attentive. The coffee and donuts receive notable acclaim. The restrooms are maintained well and a call button system helps keep them clean. However, some criticisms exist. A few customers express frustration with specific employees, mentioning instances of inconsistent carding practices or nasty attitudes, though these are isolated complaints against a backdrop of otherwise great staff. The store's location can be tricky for accessing the nearby expressway. During busy times, such as rush hour, the fountain drink area may occasionally become messy as staff focus on the registers. Some amenities have been reduced, like cheese for roller grill items, and the nacho cheese dispenser is often reported to be out. Over the last two years, significant price increases, especially on grill items like cheeseburgers and burritos, have been a point of contention for some. Despite these corporate-level concerns about pricing and reduced variety, the overall sentiment for this location remains positive due largely to its effective and friendly team.
