Thorntons is a place to stop for fresh foods, high quality beverages and fuel. Many guests highlight the excellent donuts, with a specific recommendation to get them, noting the Long John is a favorite. The staff receives praise for providing a warm greeting and a beautiful smile, with their service making a bad day better and causing guests to leave smiling and laughing. However, there are significant and repeated complaints about the restroom facilities. Multiple reviews report the women's restroom being closed, forcing guests to use the men's restroom, which is described as disgusting and the nastiest bathroom they have ever been in. This negative experience is strongly emphasized across several reviews. The company has a mission to be people's favorite place to stop and is involved in its communities.
