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February 2024 by Mary Bouldin
Wonderful staff, I am difficult to get fingerprints on, and they were so patient with me and saw the job through to the end! Thank you so much!
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December 2023 by Olearia Scoggins
They really worked with me to get my finger printing completed!
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December 2023 by Hannah Allen
I had a bunch of Amazon returns and it was an easy process. The staff member, Cliff, was extremely helpful. He was immediately ready to help as soon as I walked in and was very friendly and made the whole store have a warm energy. He offered me some holiday stamps at the end of my transaction which was nice. We need more workers like him
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October 2023 by marsha burton
I have been going to this ups in st matthews for many years and loved the service.But in the last two weeks on two occasions I have had two different employees be rude and have been told the system has erased all my information. That’s 25 years of contacts and even my information.No explanation or apology.Taking my business elsewhere.
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July 2023 by Gator Laid
I get anything I need printed here! The staff here is always kind, knowledgeable, and efficient! Cliff specifically makes sure that I get everything I need before I walk back out of that door! It also helps how close this location is to Kroger, as I can get anything work-related done just before/after getting groceries.
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July 2023 by Mary Head
This location excels with customer serviceI am technically challenged...lol.They are always ready to assist me with printing labels for returns and any other printing it shipping need I have . Very friendly and courteous unlike most locations around LouisvilleI really appreciate their kindness
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July 2023 by Trina M
UPS lost my passport and this store did not even try to open an investigation to look into it and just told me to submit a claim for up to $100.Very stressful experience and I’m out hundreds of dollars to replace my lost passport and on top of that, I have to cancel a paid international trip.edited 6/25/23: I escalated this to UPS corporate the day after I found out passport was lost. and they took me seriously with my “limited information” and they did not hesitate to reach out to the UPS Lost and Found. It’s either my passport is inside the envelope or not, which the recipient confirmed that it is not but no measures were taken to locate it.edited 6/26/23: Just to let you know, my passport was found in the UPS lost and found section so it did slip out during transit, like what I told you the only possibility was.
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February 2023 by Susan Smith
The Hubbards Lane UPS store is the absolute best UPS store in Louisville. The staff is so efficient and kind. It’s a real pleasure to do business with them.
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January 2023 by Tymika Prince
Really wish the holiday hours were posted on here or the website. I drove all the way there to see that you had closed already. I don’t have the time to drive by to check your hours , go home and grab the item I’m returning, and then drive back.
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January 2023 by Conner Parsons
Staff was super friendly; as happy and helpful as I’ve seen at this type of retail store!
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December 2022 by Ashley Salmon
The employees are always nice, helpful, and efficient even when there is a line.
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June 2022 by Tristan Padua
Just transferred from another UPS store to this one because our previous one is closing. We use their mailbox service. Our previous UPS store was great and this store is even better. Staff is very, very helpful and really nice.
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April 2022 by Rachel Artise (FIT Family Mama)
Fast and friendly. They helped me pack and ship my documents for work. I travel a lot and use UPS stores exclusively. I Love this one!
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October 2021 by Sann Francisco
Walked in with my daughter on a Wednesday (10/20/21) afternoon just needing a passport picture. There was no line or no wait but when we walked in they greeted us and I told them that we needed a passport picture. You would have though I asked them for the impossible that day. The young man that greeted me asked if anyone else who worked there could help me. The very much older gentleman sitting down and playing on his phone explained they had only three people who could handle passport pictures and they were all off today.Really? You mean that no one would bother to get up and find the camera, or it wasn't charged, or that the three people who can handle tape and a box couldn't figure out how to take a picture, print it, then cut & bag it?I just went to FedEx Print Center on Shelbyville Road next to Starbucks. They were SUPERIOR in the greeting, service, and they were happy to take a passport picture. Comparing the UPS Store and FedEx Kinko's in St. Mathews is like comparing apples to oranges. SKIP THE DRAMA, just go somewhere else because your just wasting time at the UPS Store.
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July 2021 by Lora C.
Easy place to pop into for Amazon returns & to mail packages. Handy be located right near Kroger. Nice staff.
