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December 2023 by Amy O
Absolutely the worst post office. They will automatically mark “attempted delivery” or “customer requested package held” causing extreme delays in getting packages. These are straight up lies and a cover up for their incompetence. If you go into the actual location they are unable to find your package and act like the customer is bothering them by being there. Currently have 3 packages I should have received 5-7 days ago and they are unable to locate. Sad we are treated this way and our money is wasted paying for shipping. Get your act together already St Matthews post office.
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December 2023 by Johnathan Northrup
Lady at front desk very rude and did not help me with my package that said “ready for pick up.” She should be let go
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November 2023 by Betty M.
I used the St. Matthews PO to submit my passport application. Very simple. I made my appointment on line, showed up 10 minutes prior to appointment and was in the office at designated time. The lady who worked there was very friendly and nice making the whole process pleasant. I was prepared and had all documents, photos, etc. and that is the key for quick processing. You can also get the application forms for first time passport and renewal passports at this PO. Overall, it was easy and quick to submit the information required. You will not get a passport here, this office is for submitting your paperwork and documentation and the PO will submit to the US Dept of State. You can also get the proper photo taken here. Easy, peasy.
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November 2023 by Davina
The employee who “processed” my passport application was very unprofessional. She tossed papers back at me, saying “I don’t know what those are, but I don’t think I need them”.Now, more than two weeks later, the passport office still hasn’t received my passport application. I’m not even sure she sent it off or did it correctly.I will most likely be out more money to do the process all over again.I will avoid this post office from now on.If you are getting a passport DO NOT USE Saint Matthews post office.
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October 2023 by Tessa Jackson
WORST post office in Louisville. Delivered my $400 package infront my apartment office instead of my address. Package was stolen. I’ve called 100+ times in 2 days, no answer. Horrible.
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September 2023 by Mark Stambaugh
I would give them a 0 out of 5 stars if possible. If you want to communicate with the USPS you have to drive there in person, stand an hour in line to speak to someone. Shipping in the US is awful. After spending 6 hours today trying to ship a package via UPS, FedEx and USPS I opted to drive it to the destination myself.
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September 2023 by A
Gentleman at the counter was dismissive and argumentative. Please learn the services USPS offer including intercepting a package and rerouting from one facility to another. Also, when a packed is logged that it is at the facility maybe you could actually look next time instead of walking away stating you’re not going to look.
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September 2023 by Raymond N.
This post offices many new carriers with horrendous results. Mail and packages delivered to wrong addresses. Tracking is meaningless. It can be on the truck out for delivery yet suddenly switch delivery dates. Yhey should not have routes designated as training routes I have received packages from India and China faster than the time it takes for packages to cross town from my local pst office.
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July 2023 by Abby Winslow
I've always had fast service here
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May 2023 by hrts4jungwon
The workers at this place are horribly disrespectful and rude. They have no signs telling you what each worker handles and no explanation of where to go. I was treated poorly after waiting to get a stamp from the very beginning and was ridiculed for needing to put the envelope in the box myself as proof of send out. Please do not provide them business unless you want to be treated poorly.
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March 2023 by Henry Austin
We have had no mail delivery x 3 days in a row and no way to find out why.
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December 2022 by Marie MK
I know it is hard to get sensible, good carriers nowadays. Our latest neighborhood carrier unfortunately is like a chicken with her head cut off. She will tell you she is scattered and has lost her mind. She misdelivers mail and packages frequently. I feel sorry for her but at the same time, I want my packages delivered correctly. You need workers like Amazon. They don't misdeliver. It wont be long until the USPS is no longer in existence.
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December 2022 by Susi S.
I use this post office about two to three days a week. The clerks are always helpful and knowledgeable. During Covid, they were patient with a wide variety of clients, including some of the most entitled, possibly racist, and often wildly demanding customers. This particular office is often quite busy, as it is in a busy shopping center. But they always work through the line of customers quickly. I am very grateful to have this St. Matthews postal location. It is super handy.
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December 2022 by Richard Banks
The postal worker who service's hasley flat apartments was here till after 8 last night. Just wanted to say how much she is appreciated and say thank you so much for your service
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October 2022 by Brad G.
I typically go to the USPS on Gardiner when I need to mail something or do some other USPS activity. Since that is the main branch... things are shipped fairly quickly. This branch is also doable. As busy as the flow of people is, I've never had to wait more than 10 or 15 minutes if I need to ship something. Recently I needed to take care of passport things so I decided to visit a closer branch on my lunch break. As far as passport services, this USPS branch is A+. Storytime: The only weird thing is that I arrived about 15 minutes before my appointment. Fine... I can wait. There was this family in the passport office(Dad, Mom, 3 or 4 little kids). I assumed it was just their appointment time. No big deal. They kept coming out of the passport office and apologizing to me for whatever reason. And then when they were finished, they said, "Thanks for waiting." They seemed... not sure how to say this... but heavenly? Kind of like they were missionaries about to take a trip somewhere with the kids. I didn't pay much attention to it but they were frantic and unorganized during their entire passport appointment. It could've just been some entitled family thinking they can show up and get passports whenever(when you're supposed to schedule an appointment!). The last thing I'd say is if you go to this USPS, don't be in a rush. Just go in and ship your stuff. The parking isn't bad here but it isn't ideal either. This USPS is in a plaza with a bunch of other stores, restaurants, and businesses. That parking lot can turn into a madhouse under normal circumstances.
