United States Postal Service
USPS,
Post OfficesHours:
4600 Shelbyville Rd #126, Louisville KY 40207 Hours
About United States Postal Service
The United States Postal Service location at 4600 Shelbyville Rd in St. Matthews is a busy office in a shopping center plaza. Customers report that the clerks are generally helpful, friendly, knowledgeable, and patient, working through lines quickly even when the office is quite busy. Wait times are often reported as short, typically around 10 to 15 minutes. This location provides passport application services, which many find to be an easy, quick, and pleasant process when appointments are made online and all documents are prepared. The office supplies application forms and can take passport photos, submitting the paperwork to the US Department of State. However, some experiences vary. One reviewer noted the staff were extremely loud, yelling personal conversations in the customer lobby, which was found to be unprofessional. The parking lot, shared with other stores and restaurants, can be very busy and is not ideal. While most find the service efficient, some advise not to be in a rush when visiting. The postal workers, including those delivering to local apartments, are appreciated for their dedicated service. The USPS actively recruits for various delivery, driving, and plant positions nationwide.
Most Recent Reviews
May 2026
The staff here were so helpful and patient with me! I had a bunch of orders to send out, and they were able to assist with getting all of these sent out efficiently and without any surprise costs. Thank you!
March 2026
Ebony was super great for my passport appt! I came like thirty minutes early, but she helped me immediately and I was in and out in 10 minutes. I thought it’d be a long process, but she made things super easy. Thanks St. Matthews USPS!
October 2025
I loved the attention of the workers there. I hope all workers are like that.
More Comments(124)
Nearest USPS Stores
- Louisville, Kentucky
