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November 2023 by Katherine Lewis
These guys are the BEST! Got a new iPhone 15, the iCloud backup turned out a little wonky, but they helped be out with every single issue that came up. I think I talked to every employee there and they were each kind, friendly, and funny! Zack, Charlie, Joe, Bryan, Matt, Daniel, and the guy with the red hair/ beard (missed his name) were all great to work with and helped with each issue until it was resolved!
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November 2023 by Shawn Hayth
I came into the store and I was looking for a new phone, it was short, it was sweet, it was sufficient, and my options were given to me quickly and I'm I'm happy. Will be coming back to this store in the future!
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September 2023 by Amy Cutter
Drew and Zach were so helpful, very very patient and knowledgeable. They both helped me so much figure out what I needed to get and letMe know about promotions that helped me save on my monthly bill. Best cellular service I have ever received, no hackling just wonderful customer service!!!! I’ll be back for allMy cell services in the future!!!!!!!!!!!!!
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August 2023 by natasha perry
Shane was fantastic at helping me with setting up my new iPad with new number. He helped me save a lot of money as well. Highly recommend coming to this location!
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August 2023 by angela yost
Today I took my mothers phone into the Verizon store in Middletown Ky for a speaker problem. I was helped by a very knowledgeable man named Shane who explained everything to me in terms that I could understand. He took his time letting me know what my options were and then after choosing to purchase a new phone he made sure that I got the most for my money with the chose of products and the deductibles that he could find!. I highly recommend this store and Shane. If you need assistance please let the guys at Verizon Middletown help!…
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August 2023 by Robert Schack
I had to bring my phone into Verizon store because I was it was running real slow. the associate here was a big help I appreciate all the work that you guys do for us here and I’ll keep coming back for more.
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July 2023 by Susan D
Very rude, arrogant, dismissive employees. I was looking for a short-term internet solution for remote working while visiting family, something with no installation and no contracts as I'd only need it for a couple of weeks. Asked about prepaid hotspot and was immediately dismissed by the store employees as being "expensive" (I guess they assumed cost was a concern because I asked for prepaid?) and told me I'd be better off looking somewhere else. Drove down the street to TMobile on Hurstbourne, explained the situation, and TMobile solved my problem in 10 minutes with a 5g home internet router with 15 day trial, no contract. Found out later that Verizon had a similar offer but the arrogant Verizon store employees didn't bother to tell me because they made snap judgments without even asking what I needed...
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May 2023 by Greg Smith
Always great experience when I got a device. Came in here too troubleshoot and found a great deal I couldn't pass up! If you have any tech questions, issues, or needs, this is your one stop shop! Marcus was very friendly and helpful making sure ill of my information was transferred. Thanks got all you guys do!
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April 2023 by Devin Clements
With having struggles with my phone for a while, I was able to come into this location and be able for it all to be fixed. By having the opportunity to redeem a deal I had, I was able to save a decent amount of money and time. Thank you to the Sales Rep Adam for being to help me. He was great explained everything thoroughly, great, and straight to the point.Overall couldn't have asked for a better time!
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April 2023 by Laura Smith
The store was so helpful. I came after being on the phone with tech support for almost 2 hours and unresolved new phone issues. This store was able to help me in 30 minutes and also upgrade my plan to save me money. I'm very appreciative and happy with this location. Will return with my next phone upgrade.
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April 2023 by Dan Wiefek
Great experience. My sales representatives was super helpful and stuck with me to get the best deal and correct my account from when I had bluegrass. He made sure everything was taken care of before I left the store. Very great experience!!!!
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April 2023 by Cheston Riley
I had to go and get a new iPhone today. I was so glad that I went to this store. Adam was great about really walking me through the process. I HATE calling Verizon for anything. But walking into the store made everything a breeze today! Thanks a bunch, guys!
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April 2023 by Twyla Clarke
The sales representative I had today was great. He was patient, very respectable and helped me out with this endeavor that I had going on. I would recommend this Verizon store to anybody. Thanks.
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April 2023 by Chris Clements
Today's experience at this Verizon store was by far one of the best I have ever had in 20 years. The sales representative was one of the best I ever had. He was punctual, friendly and professional. The customer service and cost savings deal was awesome. It reassured my confidence with Verizon. I definitely be coming back to this store and sales representative again.
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April 2023 by Willie Crawford
Yeah my experience at this store have been absolutely fantastic couldn't been better. Very very simple didn't have any problem getting my new phone, the sales representative that I worked with, he recommended this phone, he talked me through it, and it's what I end up getting. Today I came in because my phone has no service I couldn't make a call or receive a call and didn't realize all I should have done was turned it off and turn it back on. Now that should take care of it I men, the next phone I need I will definitely be back to Verizon to get it.
