Kroger Pharmacy is known for its fast and efficient service. Customers appreciate the attentive and caring staff, including pharmacists who double-check prescriptions for accuracy. Many have had positive experiences, highlighting the courteous and professional demeanor of the team. Even during busy times, the staff works hard to assist customers promptly, although wait times can occasionally be longer. Communication is clear, and customers are informed about what to expect. Overall, Kroger Pharmacy provides a reliable service with a focus on customer care and efficiency, making it a preferred choice for many.
I was put on repeated hold without even asking me if I was ok but they never answer the phone they are very rude and then when you finally get them on the phone they act like it's no big deal that they had you waiting on the phone for 10 minutes they are so inconsiderate 10/10 do NOT recommend
January 2026
The pharmacy at Middletown has such great customer service! They are always courteous and calm under pressure. I am so grateful for the pharmacy team!
December 2025
Picking up a prescription should not be a full time job. Countless time spent on calling, waiting, and it still being wrong or not ready. Pathetic.
