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“I was able to get a billing issue resolved quickly and I was happy with the service. I don't live in town and was in a rush but I appreciate the level of service and professionalism at this location.”
“I arrived here at the store today to check on deals on a new phone and I am very happy that I was able to purchase a new Galaxy s24 ultra. I was also extremely happy with the service that I experienced with our customer service representative. I would highly recommend this store and the fellow who took care of us today.”
“James was very kind and professional. When I told him what I was looking for in a new phone, he wasn’t pushy and trying to upsell anything. He gave me the other options available, but was understanding of what I needed. He also took the time to help me transfer all of my information to my new device. When we talked about changes to my plan, he was able to show me what my best options would be both from a data and feature standpoint and a financial standpoint. I would definitely visit this location again for any of my cellular needs.”
“I had a wonderful experience very helpful. Did everything in a timely manner. He was able to help other people as well as myself at the same time. Very good. Very clean. Place even helped me lower my bill.”
“Mandy was an absolute breath of fresh air! Not only was she able to fix my issues with the phone, she actually brightened my whole day! I'm so glad cricket was my first stop today as it was a great way to begin the day. After telling me how young I looked (I'm 40?,) instead of turning me away and having me call 611 she actually got on chat with them herself and resolved the problem for me!? And even when we had a couple bumps in the road she didn't give up, she was persistent, and she resolved the issue. Thanks again Mandy! And great job to Cricket for picking her as part of their team!
#satisfiedcustomer”
“I could not be more satisfied. I learned much more than I had went to the phone store for.
I learned a great deal about deals for veterans I did not no about.
I'm going to make some changes to my service and looking forward to going back.”
“The guy at this location is always on his A game. Knowledgeable and quick to make suggestions or offer alternatives that are beneficial. I think he mentioned moving locations to outer loop, and all I can say is this store messed up losing this giy”
“The location is kind of rundown, but the inside of the store is clean and well kept. The gentleman working there was very polite and attentive to my needs and questions and helpful.”
“Came into ATT store in Fern Creek today to add a line to my account and get a new iphone. Ethan and Kaleb helped us. I have been an ATT customer for 20 years. This has been by far the best experience I have ever had with ATT. Ethan and Kaleb were very personable and very knowledgeable about the products. They helped us choose a phone and accessories and then gave a quick tutorial how to use an IPhone( had an Android before). They were phenominal.!!!”
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“James went above and beyond! I went in with a new phone still in the box and asked him to help me with transferring it from my old one and to buy accessories and to correct a couple things on my account. He even went further, putting my screen protector and case on and even cleared my old phone and boxed it up for me, putting labels on it, taped it up, now all I have to do is drop it off to UPS!!! He was polite and really did make me at ease with all of it!!! Thanks James!!”