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“Came into the store for new phone and added line and ended up with new Apple watch. Probably the best cellular experience ive had ever with any phone company period. Bo McGehee was a delight to work with and completely professional and experienced. A++ and 10 out of 10. Thank you!”
“I was able to get some information about my plan and got it reduced by a little. I appreciate all the information and the knowledge and been a long time customer with Verizon and I won’t be switching anytime soon”
“Nick was very helpful and informative. My phone was a little sad however I was able to get a new phone, get set up for my usual subscriptions in order to save, and he showed me where I could save more on my account. Very pleasant. Glad I came in to this branch.”
“Came in to get answers to questions about the phone we left on our account in the past, Lincoln was able to guide us through better and easier options that saved us money in the long run. Was very worried we had made a major mistake but he guided us through ensuring our account didn’t get out of hand. Incredible experience. Highly recommend this store”
“I came in because my phone was not ringing at all do not disturb was turned on Marvin helped me turn it off and deleted all bunch of games and random apps I had on myphone Great service very professional thank you”
“I came in today and worked with Bo McGehee I had issues with my YouTube music as I hate adds while I'm driving he got me bundled in with Verizons YouTube music and now I'm driving add free on my motorcycle”
“I came to the verizon for help with my watch. The girl fixed my watch and looked over account. There were old lines i didnt know i was paying on she kindly removed those for me. She also reset my apple passwors”
“As soon as I arrived in the store, DJ met me was very professional. Ask him what deals was going on at the time and what situation I was in he clearly went through and we talked about what would be the best and cheapest and most affordable way to go about court over a number and I just can’t say good enough things about him…10* here”
“We had a great experience at the Taylorsville AT&T! Sara was efficient and multitasked well being the only worker in there. She quickly phoned a friend when she had a question and all was resolved in a very timely manner. Highly recommend!”
“Absolutely impressed he had the best price by a large margin and was extremely nice and well spoken and had my phone fixed in less than an hour and even put my screen protector on flawlessly for me . I would 100% return if I needed anything even drive way outta my way for the top quality service I received.”
“Great place for cellphone repairs and mobile pouches! Fast service, fair pricing, and very friendly staff. My phone was fixed quickly and works perfectly. They also have a good collection of phone cases and accessories. Highly recommended! The person who works over there his name is KALAM is so friendly and helpful so much.”
“Zee and the entire staff were incredible and got my partner switched over to my account at AT&T from Verizon in no time flat. Couldn’t recommend them enough!”
“The staff here is excellent; particularly Ms. Amy Bentley! Not only is she bilingual, she does a great job creating a personal experience for the customer. "Advocate" is her middle name, and these cell phone plans are not a game...to her ???”
“This location in Valley Station is extremely helpful, the 2 employees there today 8/14 around 3:30pm were kind and provided me with a lot of information I didn't know as I have not upgraded to a new phone in over 4 years. The PRP location down dixie hwy could really learn better customer service from the Valley Station location.”
“I stopped in this location after leaving another location not taken care of. Keegan was at this location and he was very patient and kind. He took care of my issue and even multitasked. He was very pleasant and I really appreciate him. Thank you so much for your kindness”
“I was very impressed with John the manager of the Shelbyville Road AT&T store. I needed to purchase a new phone and was quite pleased with his helpfulness and speed with which he handled my upgrade, the whole process was completed in well under 45 minutes, way to go John and AT&T!”
“Came in to get some viruses removed from a phone thanks to Jimmy and Alex for the knowledge and patience to help me out, I will definitely be returning to store to give them my business!!”
“Great store.
Hannah is a great employee and very knowledgeable.
I haven't met anyone as beautiful as Hannah since I moved to Hillview from Houston TX.
She's very sweet and so good looking.💖”
“There’s places I hate going to because of the lack of help and overall feeling like I’m disrupting their down time but not ATnT! I know when I walk in I’m greeted immediately with smiles and a feeling like I’m important to the company. This is rare these days. They are patient especially when it came to my dad, who had a stroke and has trouble communicating, they were understanding and talked slow enough so he could understand. I never feel unwelcomed and I’m in and out of the store in minutes. Love you guys”
“Went to AT&T store on Mudd Lane and had a great experience! Was greeted by Lilly immediately. She was friendly and solved my issue with my phone. While there I asked about internet & signed up for that too! Great job Lilly!!”
“We had an excellent experience at the AT&T Store thanks to Zee Z! He provided outstanding customer service while helping my husband and me trade in our older iPhones. Zee Z was extremely patient, took the time to answer all of our questions thoroughly, and really listened to what we needed. He made the entire process smooth, stress-free, and enjoyable. It’s rare to find someone so knowledgeable, professional, and genuinely caring about customer satisfaction. We truly appreciate his help and highly recommend asking for Zee Z if you visit this store. AT&T should be proud to have a salesperson like Zee Z as part of the team!”
7:30AM - 12AM
4134 W Broadway, Louisville
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“The owner is very nice. Every time I visit I'm greeted. I stop in almost daily for snacks, drinks or vapes. Eric who has worked there for years is so kind and goes above and beyond.”
“Went to cricket this morning and was in the store for 4 hours listening to this lady twist my words and tell lie after lie. I made a suggestion to her to get though customer service. She repeatedly said no. Everyone that came in the store, she twisted my words and in her own words was telling them why I was there, gossip about almost everyone that left the store. Then she told me why her boss was out ( I will not repeat). Finally after 3 and a half hours of waiting, her boss asked her if she tried using her pin to get to customer service and she said no. This is what I had been asking her to do just to speak to someone and she kept saying no. It literally took her boss to tell her to do it. Then she was muttering remarks under her breath loud enough to hear. In so many words stating that she hopes that I don't have to come back. She was rude lazy and unprofessional, more worried about a lunch break. She also complained a lot. Had she tried what I suggested instead of having to wait until her boss suggested it to her time consuming would have been on her side. No common Sense What So ever. She acts like one of those people that don't like suggestions especially from a customer.Hope you had a good lunch break.”
“This place has great customer service and the manager Will is very knowledgeable and helpful was able to get everything I needed and had me in and out fast definitely recommend going here!!!”
“I want to thank, Dani, for taking such good care of my daughter & I. We all have to upgrade phones at some point, but when you're forced to buy a new phone, due to tech issues, damage, or loss..it makes for a bad day. Dani, came through for us. Her knowledge & customer service was 10/10!!! In the past, I've had equally great interactions with other Cricket employees from this location. Thank you all for turning bad days into not so bad days. 👏👏👏”
“I went to this location and the service was outstanding. Rachel instantly assisted me with the purchase and my options. She helped me with some ways to save on my bill. The other lady (I didn't get her name) but she was also helpful. They definitely deserve 5 stars easily. I will recommend this location to anyone. Please don't replace them”
“Service was quick, and staff was knowledgeable. They fixed my problem with my charging port and saved me from having to buy a new iPad for work/school. Great service all around!”
“The AT&T Expert, Jessy, that assisted me was exceptional. After a negative experience at a different AT&T store that was closer to where we live, this was a very pleasant and quick experience. Jess as very cordial, helpful, knowledgeable and efficiently handled my request. The store on Hurstbourne itself was even cleaner and more organized. I was in and out within 10 - 15 mins.”
“I have always had great service at the AT&T stores. Today I worked with Ethan and he was awesome. So helpful and knowledgeable. He was able to explain things in a way that I understood. Great employee!”
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“I needed help with my bill. I got the information I needed and was happy to get a discount and was helped quickly. I do recommend Verizon and I haven’t had a problem they couldn’t solve.”