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“James went above and beyond! I went in with a new phone still in the box and asked him to help me with transferring it from my old one and to buy accessories and to correct a couple things on my account. He even went further, putting my screen protector and case on and even cleared my old phone and boxed it up for me, putting labels on it, taped it up, now all I have to do is drop it off to UPS!!! He was polite and really did make me at ease with all of it!!! Thanks James!!”
“I was able to get a billing issue resolved quickly and I was happy with the service. I don't live in town and was in a rush but I appreciate the level of service and professionalism at this location.”
“I arrived here at the store today to check on deals on a new phone and I am very happy that I was able to purchase a new Galaxy s24 ultra. I was also extremely happy with the service that I experienced with our customer service representative. I would highly recommend this store and the fellow who took care of us today.”
“By far the best metro location. I've been in there several times with problems and he is extremely helpful finds the best deals for me that nobody else has ever taken the time do . Top notch customer service I highly recommend this location. HIGHLY.”
“Had been told in the mall my phone wasn't fixable so I went to quick tech and they fixed it in less than an hr and I got to keep all my information they saved all my data!”
“I go to the one on Poplar Level in Louisville. It does not matter what problem I have, or how loud I might get The manager ( Ray) remains calm,(which) calms me down and fixes the problem.”
“James was very kind and professional. When I told him what I was looking for in a new phone, he wasn’t pushy and trying to upsell anything. He gave me the other options available, but was understanding of what I needed. He also took the time to help me transfer all of my information to my new device. When we talked about changes to my plan, he was able to show me what my best options would be both from a data and feature standpoint and a financial standpoint. I would definitely visit this location again for any of my cellular needs.”
“I had a wonderful experience very helpful. Did everything in a timely manner. He was able to help other people as well as myself at the same time. Very good. Very clean. Place even helped me lower my bill.”
“Very professional and very helpful. The guy and young lady in there answered all of my questions and helped me with my concerns. I would recommend them. Metro, the people at this store deserves some kudos..”
“I could not be more satisfied. I learned much more than I had went to the phone store for.
I learned a great deal about deals for veterans I did not no about.
I'm going to make some changes to my service and looking forward to going back.”
“Came into ATT store in Fern Creek today to add a line to my account and get a new iphone. Ethan and Kaleb helped us. I have been an ATT customer for 20 years. This has been by far the best experience I have ever had with ATT. Ethan and Kaleb were very personable and very knowledgeable about the products. They helped us choose a phone and accessories and then gave a quick tutorial how to use an IPhone( had an Android before). They were phenominal.!!!”
“Great place to get your phone and other phone stuff. And the customer service there is outstanding and I highly recommend coming to this boost mobile store 8406 Preston highway and if you happen to go there tell the guy working to keep up the great work and that shorty said Hi..”
“Mandy was an absolute breath of fresh air! Not only was she able to fix my issues with the phone, she actually brightened my whole day! I'm so glad cricket was my first stop today as it was a great way to begin the day. After telling me how young I looked (I'm 40?,) instead of turning me away and having me call 611 she actually got on chat with them herself and resolved the problem for me!? And even when we had a couple bumps in the road she didn't give up, she was persistent, and she resolved the issue. Thanks again Mandy! And great job to Cricket for picking her as part of their team!
#satisfiedcustomer”
“The young lady behind the counter was very nice and helpful. It took a little while to fix my problem. But she did everything she could do to make sure I went home with what I needed. Poor thing had to call her manager 2times, send her trainee to another store. Reprogram my Internet box. And kept a smile the whole time. Definitely going there every time I need something. Overall very friendly and dedicated to customer service and satisfaction.”
“The location is kind of rundown, but the inside of the store is clean and well kept. The gentleman working there was very polite and attentive to my needs and questions and helpful.”
10AM - 8PM
4920 Poplar Level Rd, Louisville
Mobile Phones
“The guy at this location is always on his A game. Knowledgeable and quick to make suggestions or offer alternatives that are beneficial. I think he mentioned moving locations to outer loop, and all I can say is this store messed up losing this giy”
“We had a great experience at this location. Everyone was working hard, very friendly & extremely patient. There will always be a wait because no issue with cell phones is resolved quickly, but they were very attentive & had a waiting list started. Excellent service across the board.”
“Fantastic! Walked right in and was helped by 2 very nice associates immediately. Answered all of our questions and was super nice as we got our Verizon router for the first time. Great experience, thank you!”
“Jack and Sabrina were wonderful. They explained all of my options clearly. They were friendly and very helpful. They offered fast and great service. Also Jack helped me pair my phone to my car so I can listen to my favorite songs.”
“Service is awesome, I would like to correct the last reviews I was visiting 3 timesThis place is the best and faster place to go for T-Mobile service. Around the area,This location has 2 languages services, Spanish and English speakingMaybe the last time that I visited was slow but they are better every dayCongratulations ?”
“I would give this store a 5 stars!!!! Bryan deserves a raise. He helped me in so many ways and gave the best customer service ever. Definitely will be coming back to this location.”
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“Dan & Geoffrey was amazing he changed us from spectrum back to tmoble he took time to answer all our questions and did great job setting up our phones and tracker will recommend him every chance I get.”