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“They were very helpful, and I got the phone that I wanted to get. IPhone is in it’s best condition and even helped with updating it. 100% would recommend cellphone doctor!”
“The iPhone screen replacement was done in the shop. It took only one hour and I was good to go. Even though the part is not from Apple, the price is very good. I am very pleased with Tyler for his service.”
“Had a wonderful experience buying a new phone and switching internet services to Verizon. Jacob Lyons was the most patient person with this experience that a person could ask for!! I love my lavender new phone…..”
“I had a great experience today at Verizon! I went in to get a new phone because my phone was 8 years old. Very friendly, helpful, he explained everything. Couldn't have asked for better service.”
“I had an assurant claim for my broken phone screen. They told me since the phone was already going to be completely disassembled (I had a note 20 ultra) the would clean the speakers, charging port and all that for the discounted price of 20 bucks.
Not only did they get it all done in less than an hour, they did a fantastic job and my 7 year old phone looks brand new. Would definitely reccomend and I will be back.”
“I was able to get some information about my plan and got it reduced by a little. I appreciate all the information and the knowledge and been a long time customer with Verizon and I won’t be switching anytime soon”
“Nick was extremely helpful in working with me on cost savings options, device updates and stream lining my plan. I’ll definitely be back to upgrade devices and specifically ask for him.”
“Updating as there were issues the plans promos- Andre’s is no longer working there but Kaiden spent quite a bit of time working with on the promos and credits. Hopefully you bill is straighten out soon.
Andres & Bryan’s were great about figuring out upgrading our family plan! He was super helpful at getting everyone’s phones setup, finding cases and ensuring everything was backed up!”
“I'm on my mother in laws Verizon account, and I just needed some help with my phone and they were very polite and helpful and it wasn't a long wait period The store seems organized and clean and all the workers are dressed to the nines I like a professional environment when I walk into places.”
“I came to the verizon for help with my watch. The girl fixed my watch and looked over account. There were old lines i didnt know i was paying on she kindly removed those for me. She also reset my apple passwors”
“I want to update my review because, despite my initial frustration, I truly appreciate the effort to make things right. The owner of Tech Restored reached out with genuine concern, acknowledged the miscommunication and mistakes on both sides, and asked for the chance to fix the situation. I gave them that opportunity, and while the experience started off rocky, the professionalism and care improved significantly, making the overall experience much better than before. I am thankful I trusted them enough to address my concerns, and Tech Restored demonstrated that they stand by their work. Customer service genuinely matters, and I value their willingness to make things right. The owner's taking the time to reach out showed me that this company truly cares about its customers and doing the right thing, even when no one was at fault. Knowing they stood by their word during my visit meant a great deal to me. I wish more businesses were as customer-oriented as they are. They are truly committed to serving the community. Thank you, and excellent job.
I aimed to support small businesses within the community by personally delivering my product to them. Initially, the experience was quite positive; the young man I interacted with demonstrated professionalism, collected the payment, and commenced the installation process while they had possession of my product. I regularly checked for updates, but the process was repeatedly postponed. Ultimately, I received an email informing me that the installation could not be completed.
When I visited to retrieve the product, I was informed that the cover was the wrong plate. I was disappointed, as the parts had never been opened. The product provided an upgrade with a kit, so I knew the plate was the correct one. Having installed them myself on two or three occasions, I was able to verify the correct plate which contradicted their claim.
It would have been preferable if they had been transparent and communicated clearly that the issue was outside their scope or expertise. Instead, their lack of honesty about the reason for the failure was disheartening. I wish them continued success, and if I may offer advice, it would be to prioritize transparency with consumers and clients. Notwithstanding, the employees I interacted with were courteous and professional.”
“Great service at a very fair price. I checked a few other places and Celltech gave me the best quote by far. The repair was done professionally and they even threw in a screen protector.”
“I bought a phone today—Monday, May 26th—an iPhone 14 Pro Max. It’s really excellent; honestly, I liked it a lot—exactly as it was advertised. It’s a great store for shopping; I truly recommend it.”
“was a good experience, andy was amazing, ashton was funny they deserve a raise! ashton greeted me and was awesome although he just started lol. but andy was also nice and amazing would go again :)”
“It's nice to finally have no issues after a nightmare dealing with the Fairdale store.I went in the Fairdale store last Wednesday to buy a Samsung phone and got talked into a Motorola Edge which is worst phone I've ever used.It for one had been associated with another number,glitched,kicked me off apps,had issues using the keyboard and wanted to return it from day one.Five trips back to that store to return it ,or get it to work properly all failed.I was told I would hate this Samsung phone ,but all lies,I am very happy, just wish I could get back the $60 or $70 I wasted on gas and the price difference as the Samsung was a little cheaper.The guy that helped me today was great and did an amazing job making sure I was happy”
“I go to the one on Poplar Level in Louisville. It does not matter what problem I have, or how loud I might get The manager ( Ray) remains calm,(which) calms me down and fixes the problem.”
“Best phone store around Amazing deals, competitive plans, and outstanding customer service. The team makes the process easy and stress free. I highly recommend visiting and seeing their offers for yourself!”
“Zee and the entire staff were incredible and got my partner switched over to my account at AT&T from Verizon in no time flat. Couldn’t recommend them enough!”
“only had the iPad less than a week and it was left on the tailgate and the screen was messed up. They fixed it within 30 minutes and the prices were completely fair compared to a new iPad. Very nice staff!”
“By far the best metro location. I've been in there several times with problems and he is extremely helpful finds the best deals for me that nobody else has ever taken the time do . Top notch customer service I highly recommend this location. HIGHLY.”
“Donn is Awesome! He assisted us in upgrading our phones to newer ones. And even helped my son with a. Issue he was having with his phone as well. So much better experience than the other store by Lowe's. I will never go to the one by Lowe's now that I know I can drive just a bit farther to the location in Valley Station and get 1 billion times better service. Thanks Donn! You're the Man!!”
“I visited the AT&T Paddock Shop store for assistance with my account and had an excellent experience. Trent and Michael were both extremely helpful, professional, and patient while resolving my issue. They took the time to explain everything clearly and made sure all my questions were answered.
Customer service like this makes a big difference. Trent and Michael went above and beyond to make the process smooth and stress-free. I truly appreciate their help and the positive attitude they brought to the interaction.
If you need help with your AT&T account, I highly recommend visiting the AT&T store at Paddock Shops and asking for Trent or Michael. Great service and a great team.”
“Leah at the AT&T Middletown store is amazing. I highly recommend visiting a corporate location for all transactions with AT&T. Localized retailers that are not corporate stores provide misleading information and tend to lead customers down the wrong path.”
“Luke was amazing. He made everything really easy to go through. We switched from t mobile. The walk in customer service was much better than t mobile ever was. The store manager I believe his name was DJ he went on and got our plan and phones ready for us. He even took into account of my work day id probably need a work line (I do) and was able to bundle and get us a good deal. Way cheaper than t mobile with wayyyy better phone service. I want to thank yall for all the help and being amazing at customer service and your job in general!!”
“The staff here is excellent; particularly Ms. Amy Bentley! Not only is she bilingual, she does a great job creating a personal experience for the customer. "Advocate" is her middle name, and these cell phone plans are not a game...to her ???”
“Keisha was most professional and very accommodating in helping me with a new phone and switching everything over. I would certainly come back to see her again when needed.”
“This store has gotten a bad rep and rightfully so due to past experiences HOWEVER, the old staff was released and a complete 360 has taken place. Devon provided stellar service. She was kind, friendly and VERY helpful. After visiting multiple Louisville Verizon locations, I went out on a whim to visit this store and I am so glad I did. My concerns were addressed immediately without being made to feel like I can’t be helped unless I’m buying something. She was honest and amazing!!”
“Maurice and Pierre were excellent. Both of them went above and beyond to get me taken care of. Came in with issues multiple devices, and all were resolved immediately. Would definitely pass up another store just to have these gentlemen take care of any issues in the future. 5 out of 5.”
“Excellent service very professional very patient went above and beyond to satisfy my family & I.
25 year AT&T customer turned Verizon???
Visit My Guy MarLo!!”
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“Absolutely loved my experience at this Verizon store. Bryson and Evan were incredible. They made the process extremely seamless and took the utmost care of the issue I was having. Evan and Bryson stayed past store hours to ensure my problem was fixed and I would have no issues moving forward. I hope they both get a raise! Incredible customer service! Thank You Verizon for hiring such valuable employees!”