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“James went above and beyond! I went in with a new phone still in the box and asked him to help me with transferring it from my old one and to buy accessories and to correct a couple things on my account. He even went further, putting my screen protector and case on and even cleared my old phone and boxed it up for me, putting labels on it, taped it up, now all I have to do is drop it off to UPS!!! He was polite and really did make me at ease with all of it!!! Thanks James!!”
“I had a great experience today at Verizon! I went in to get a new phone because my phone was 8 years old. Very friendly, helpful, he explained everything. Couldn't have asked for better service.”
“I came to the verizon for help with my watch. The girl fixed my watch and looked over account. There were old lines i didnt know i was paying on she kindly removed those for me. She also reset my apple passwors”
“By far the best metro location. I've been in there several times with problems and he is extremely helpful finds the best deals for me that nobody else has ever taken the time do . Top notch customer service I highly recommend this location. HIGHLY.”
“I had a wonderful experience very helpful. Did everything in a timely manner. He was able to help other people as well as myself at the same time. Very good. Very clean. Place even helped me lower my bill.”
“only had the iPad less than a week and it was left on the tailgate and the screen was messed up. They fixed it within 30 minutes and the prices were completely fair compared to a new iPad. Very nice staff!”
“James was very kind and professional. When I told him what I was looking for in a new phone, he wasn’t pushy and trying to upsell anything. He gave me the other options available, but was understanding of what I needed. He also took the time to help me transfer all of my information to my new device. When we talked about changes to my plan, he was able to show me what my best options would be both from a data and feature standpoint and a financial standpoint. I would definitely visit this location again for any of my cellular needs.”
“I go to the one on Poplar Level in Louisville. It does not matter what problem I have, or how loud I might get The manager ( Ray) remains calm,(which) calms me down and fixes the problem.”
“Came into ATT store in Fern Creek today to add a line to my account and get a new iphone. Ethan and Kaleb helped us. I have been an ATT customer for 20 years. This has been by far the best experience I have ever had with ATT. Ethan and Kaleb were very personable and very knowledgeable about the products. They helped us choose a phone and accessories and then gave a quick tutorial how to use an IPhone( had an Android before). They were phenominal.!!!”
“Jack from the outer loop store was very helpful. Made the process of switching our daughters account and transition to her husbands account easy. He also saved us money on our account while getting new Iphone & Samsung phones. He took the time to explain everything so that we understood the new phones. Not only was Jack helpful, we noticed that all the employee's went beyond to help the customers they were working with.
GREAT TEAM!!”
“Very professional and very helpful. The guy and young lady in there answered all of my questions and helped me with my concerns. I would recommend them. Metro, the people at this store deserves some kudos..”
10AM - 7PM
1679 Old Preston Hwy N, Louisville
Mobile Phones
“Jennifer at 1679 old Preston hwy was amazing. she helped me with everything I needed with the ACP benefits. Great personality very sweet!! plus she helped me find a really cute case for my phone, for a great price thanks Cricket!! ?”
“Mandy was an absolute breath of fresh air! Not only was she able to fix my issues with the phone, she actually brightened my whole day! I'm so glad cricket was my first stop today as it was a great way to begin the day. After telling me how young I looked (I'm 40?,) instead of turning me away and having me call 611 she actually got on chat with them herself and resolved the problem for me!? And even when we had a couple bumps in the road she didn't give up, she was persistent, and she resolved the issue. Thanks again Mandy! And great job to Cricket for picking her as part of their team!
#satisfiedcustomer”
“Great place to get your phone and other phone stuff. And the customer service there is outstanding and I highly recommend coming to this boost mobile store 8406 Preston highway and if you happen to go there tell the guy working to keep up the great work and that shorty said Hi..”
“The young lady behind the counter was very nice and helpful. It took a little while to fix my problem. But she did everything she could do to make sure I went home with what I needed. Poor thing had to call her manager 2times, send her trainee to another store. Reprogram my Internet box. And kept a smile the whole time. Definitely going there every time I need something. Overall very friendly and dedicated to customer service and satisfaction.”
10AM - 8PM
4920 Poplar Level Rd, Louisville
Mobile Phones
“Had a really rough week and a worst day mentally until I visited Cricket on popular level. Roberto, believe he’s in management not sure lol but he was absolutely fantastic! My attitude change and my day ended well because of him. Got my new phone on & working and have my eyes set on the display pink flip touch phone! Thanks to Roberto! Please give him a huge pat on the back, his customer service went above and beyond, literally turned my whole day around with his engagement and professional! I will be back to get that pink flip touch phone very soon! THANKS AGAIN”
“The location is kind of rundown, but the inside of the store is clean and well kept. The gentleman working there was very polite and attentive to my needs and questions and helpful.”
“I had a terrible experience at the Mount Washington location, but the team at this store completely turned things around. They were incredibly helpful, patient, and professional while fixing the issues caused by the previous store. I highly recommend visiting this location for your next phone purchase!”
“I spent multiple hours on chats and on the phone, trying to resolve a sizable bill discrepancy. I made a reservation for 11am and was sitting with Frankie by 11:02. Frankie listened to my issue and almost instantly knew what was going on. By 11:18, I was walking out of the store with $1,078 credited to my account. Frankie is amazing and I am happy that she was able to help me! Thank you!”
“I walked into T-Mobile today to open a phone line and walked out with a new phone and a friend. Carlos-Mobile Expert- is truly fantastic and deserves a raise! Dear corporate T-Mobile, you have a great employee here at the Outer Loop location. 10/10 experience, thanks Carlos”
“Jack and Sabrina were wonderful. They explained all of my options clearly. They were friendly and very helpful. They offered fast and great service. Also Jack helped me pair my phone to my car so I can listen to my favorite songs.”
“I would give this store a 5 stars!!!! Bryan deserves a raise. He helped me in so many ways and gave the best customer service ever. Definitely will be coming back to this location.”
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“Dan & Geoffrey was amazing he changed us from spectrum back to tmoble he took time to answer all our questions and did great job setting up our phones and tracker will recommend him every chance I get.”