Truist is a bank that offers essential services while adapting to health and safety guidelines. Currently, teller services are available only through drive-thru lanes, with in-person visits by appointment and some branch closures. Customers have shared positive experiences with the staff, highlighting the exceptional service provided by employees like James Hixson, known for his kindness and humor. One customer appreciated how he helped ease the stress during a difficult time. Another long-time customer, who has been with Truist for over a decade, praised the consistent care received at various locations, encouraging others not to be deterred by negative reviews. Additionally, a customer who faced a challenging situation with account fraud received compassionate support from an employee named Georgia, who provided the necessary assistance to open a replacement account. Overall, Truist is recognized for its friendly staff and personal attention, even amidst service adjustments.
Madison is a complete rock star customer service person thank you very much 😜🙏🤘✌️❤️
May 2023
Friendly atmosphere, smooth transaction, little wait time.
February 2021
Michelle was very helpful in resolving my issue and even had an unexpected phone call from her today as well. Thank you Michelle for going above and beyond.
Specialties: Online Banking, Financial Planning, Checking Accounts, Business Checking Accounts, Business Loans, Business Credit Cards, Savings Accounts, Personal Loans, Home Equity Lines of Credit, Credit Cards, Mortgages
