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February 2024 by Pam Caddell
Helpful. A nice young man loaded the heavy salt into my vehicle for me mo problem.
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February 2024 by Ozzy 1036
Friendly helpful staff...easy to get in and out
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February 2024 by John Vent
Here is the reason to go here instead of the one of the big box stores...it's the people! So, today I couldn't find something I needed. An employee, by the name of Haden, who, obviously, had already finished his shift and was trying to get out the door, saw me and recognized my lost look and asked...can I help you find something? I said...looks like you are headed out the door. He said yes...but I don't mind helping you. He took me right where the product was! You won't find that kind of service ANYWHERE else! Keep up the GREAT work!
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February 2024 by Pablo Vagnor
Had a wonderful time ..came in for a little 1 item shopping. Left with a bag full of goodies.The TW gloves I have been looking at EVERYWHERE ! all the big box stores & other ACE stores .. nada. But this place had the gloves that I wanted that I needed.The attendance in the service was above par.I have an Ace hardware 1 mi from here. I may cross the river now go the extra 5 miles
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February 2024 by Cheyenne Spiering
My go-to shop for basic home improvement and maintenance, the staff are always very helpful and knowledgeable!
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January 2024 by Kim Beckerich
Had a great experience with a young man trying to find the right lock for a door in my house. He was pleasant, knowledgeable, and very patient with me.
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December 2023 by Charles Sherman
Rarely do I shop at this place, but l have visited here three different times this year and each time I was over CHARGED!!! DO NOT!!! trust this place to do the RIGHT THING! Count your MONEY & CHECK your RECEIPT!!!???????
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December 2023 by Rev.Robert Ashley Beagle
Great Lakes Ace is awesome! Although I will say I believe they are a little overpriced on most things! But, they do have some neat selections on things such as the cell phone holder that I bought from my car. But I guess in the plaza they are in Newport they charge and somebody has to pay the bill. Unfortunately this is passed on to the customer.My only other complaint is with the staff who seemed very aloof not willing to help. One day I walked around for 15 minutes and finally a guy said oh can I help you. Customer service is not a priority at the store , standing around and talking on their is.
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November 2023 by Seth Stone
I personally enjoy coming to Ace Hardware as compared to a bigger box store. The one I have locally to me is nice; the staff is friendly, and the store is clean. The store is always reasonably stocked. I’m not sure if this is all Ace Hardware or maybe just in my area; I do think the selection is very specific and limited. It’s slightly overpriced.
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October 2023 by Kyle Randall
Absolute worst customer service. We've been trying to get a car key made for a month and a half. We keep getting excuses and rude employees. Avoid this place if you can, especially for a car key. I've always known that Ace had limited selection, high prices, and unknowledgeable employees, but this experience has really set a new low for them.
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October 2023 by Robert McMahan Jr
I have been going to Ace Hardware for 40 years at different places around the country as we have moved. This is by far the best Ace Hardware I have ever seen. Large and organized very well. Having recently moved home after 30 years away I will be at this place often.
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October 2023 by Jordan Hoffman
We got to the check-out and decided we didnt want 3 items. I took them back to where we found them and still the cashier was so rude about it. I dont even understand. I put the items back myself. We will never go back to this location. It was so uncomfortable and we were with our children. I understand people have bad days but this was not acceptable esp in front of kids.
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September 2023 by Darlene Fletcher
Really enjoyed the store. Found everything I needed. Was surprised at the various merchandise that was there from flowers, clothing and of course tools and grills. Pleasant person at check out.
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September 2023 by fong jik peng
Nice store and friendly staff. Unfortunately the store didn’t stock the M12 12-Volt 23-Gauge Lithium-Ion Cordless Pin Nailer and you have to preorder the item which it take 7 days.
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July 2023 by James Carroll
They had the part I needed, saved me a trip to the Big box stores!