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“The windshield replacement was fast and easy. What I really appreciated was their responsiveness to a windshield wiper arm issue that I had afterwards. They went above and beyond to help get the issue resolved even though they had no obligation to do so.”
“Jack’s Glass replaced 13 windows in my house with broken seals. They were professional, responsive, punctual and reasonable. Their work is very good, and I would use them again without hesitation. They went above and beyond for me and my project.”
“I had an excellent experience from start to finish handling my fender bender. From the moment I received the initial quote, everything was explained clearly and professionally. Dropping off my car was quick and stress-free, and they helped coordinate a rental car right away, which made the whole process incredibly convenient.
They handled all communication with my insurance company seamlessly, saving me a lot of time and hassle. I especially appreciated the daily updates—I always knew exactly where things stood and what the next steps were. When it came time to pick up my car, everything was completed as promised, and the vehicle looked great.”
“Recently a basement window was broken at my home. My wife suggested that I contact Jack's Glass for a repair. I had incorrectly assumed they only did car window/windshield repairs! I could not be more pleased with the quality of the repair or my technician. Bob S. was kind, considerate, helpful, careful and took his time. Bob did the job so well, it is like it never even happened, even though the repair required a bit more work than expected. It DOES NOT get any better than this! If you need home or auto glass repair, do yourself a favor and contact Jack's Glass in Elsmere- you'll be glad you did.”
“This place replaced my windshield right at my apartment, and they were the cheapest out of all the places I called, saving me over $100! Mark was the one who replaced it, and he was very nice and helpful, answering all my questions even after he had left.
I was worried because other places quoted me around $600 and up, saying it would require recalibration. But American Auto Glass explained that they replace windshields without recalibration, and only if my car alerts me afterward would I need to take it in and pay an extra $150, which they said is very rare.
Thankfully, everything went smoothly and I didn’t have to pay any extra! This place is honest, trustworthy, and won’t try to scam you. I only paid $425, while other places were charging around $600 and more for a 2021 Toyota Corolla sedan.
Thank you so much for the great customer service and fair pricing!”
“I was greated right away and my windshield was worked on continuously. The whole repair was done in the amount of time quoted and they noticed and made a much smaller repair I wasn't even sure was an issue.”
“Great service, prompt responses and delivered when they said they would! Very easy to rent a car through Enterprise down the street as well. Highly recommend these guys!”
“I had a wonderful experience from scheduling to installation of a broken passenger window! I wrote in for a quote last night, received a call within an hour to let me know they had an opening the next day for a mobile repair! Terrance T. came by and helped me understand the process. Unfortunately, I made an error on the year of my car so they had the wrong glass, but Terrance worked to get a new piece and came back to install it super fast! Quality work, good pricing comparably, and a great customer service experience!Service: Auto side window replacement”
“Owner operator. Trying to word this the best way I can.. I worked for this guy several years back and over all it was a good experience.. he is not a customer service expert or the good at advertising, but if you want a window installed at a good price and quickly.. I'd call this guy. I quoted a price at Jack's glass one day and it almost made me laugh.. I just ordered 6 house windows yesterday and picked them up today. He even met me an hour after closing up because I have a far drive. I come back every few years when I need glass. wouldnt recommend anyone else. Thanks!”
“Adam did a wonderful job explaining what they were going to do, what they would have to take apart, and a rough estimate of completion. It came back perfectly painted and blended, even though it was only a scratch, I will attach a before & after picture as I am very satisfied with the car’s work. However, I don’t enjoy giving a not-so-nice review, but I am knocking one star off due to the front desk lady’s demeanor being kind of off-putting. The lady I talked to on the phone was very kind, but once I went to drop my car off, the lady working the evening shift was not very personable or friendly. Can’t expect perfection, but I do expect some sort of customer service and it did fall short of my expectations. Handled billing the insurance company and I didn’t have to do a thing, very thankful for that! Thank you to Adam and his team for excellent repairs.”
“From the person who helped me book the appointment, to the technician who did the work, and then the follow up again from the office, everyone was professional, on-time, helpful, clean, caring. They were able to come to my house and replace the rear glass that was shattered. I hope you don't have to fix your car, but if you do, I definitively recommend them.Service: Auto glass repair”
“Thank you Shawn for fixing my car .You are very professional and kept me updated on everything you did. Work was completed on time . I will absolutely till people about Gerber Glass and Collision... Thank you again”
“My phone call was answered on the first ring and within three minutes I had a quote for labor and an appointment to have my car window repaired. The technician, who is also the owner of the business, showed up at my apartment within an hour. He was done installing my new window in just under 45 minutes. He was competent, kind, and professional. The price was reasonable and I would recommend them in a heartbeat to anyone needing an emergency replacement of a car window.”
“The work was done timely and professionally. The staff was very helpful and friendly. They even cleaned the interior of my car. Thanks Gerber Collision and Glass”
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“Nicest and friendliest crew! Great attention to detail and what you want as a customer. Accommodating around my schedule to measure and install. Would highly recommend and be using for future projects in the future.”