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February 2024 by Olivia Fentress
The store and staff are lovely but the grooming department is absolutely the WORST. NEVER TAKE YOUR PET HERE TO BE GROOMED. My cat has never had an accident and is so well behaved for the vet. We dropped him off here to be groomed and he didn’t even seem anxious. I went to pick him up and the staff member told me he had an accident (odd knowing my cat but okay I suppose if he wasn’t used to all the noise/commotion), so she told me she had to rewash him. I apologized. He was already in his carrier sitting there waiting to go, I didn’t even get to see the finished result of the grooming. I paid $100 and went home. When I got home and let him out, he was SOAKED and covered in pee. It appeared there was no attempt to even clean him off, and it made me wonder how long he had been sitting in his carrier like that. We had to bathe him twice when we got home- and at that point we found matting under his belly. Even his head / upper body didn’t smell fresh and clean like he had been washed. I am wondering if they did anything to him at all. It also made me wonder what scared him so badly to have an accident as again, this is very atypical behavior for him. Will absolutely never go back.
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February 2024 by Matthew Ellis
Great place
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January 2024 by Rodni Covington
DO NOT EVER SEND YOUR DOG HERE TO PETSMART/BANFIELD IN NEWPORT ESPECIALLY IF HE’S A PIT BULL OR OF THIS BREED!!! DR. KELLY DECOURCY DOES NOT CARE ABOUT YOUR DOG AND WILL HAVE YOUR DOG BEING SENT TO A SHELTER!!!! Just had a visit with Banfield today and off the bat was met with RUDE and DISRESPECTFUL receptionist. We checked our dog in and was told by one of the receptionist that our dog “Doesn’t look like a laborer.” When he is MIXED per DNA Test. We get back into the room with one of the vet assistant and were meet with straight attitude and very opinionated responses such as “You know your dog is not a lab so we’re going to change that.” “I have two pit bulls so I know what they look like.” Just anything under the sun. Fast forward 20 mins into visit we meet with Kelly DeCourcy and are accused of falsifying medical records when our dog is a mixture of a lab retriever. We showed Dr. Kelly DeCourcy our dog’s lab results and SHE INDEED see that he was mixed with lab and proceeded to accuse us of falsifying his records because her “receptionist” told her that we had some concerns with our dogs breed. The only problem we had with this was a young girl going into OUR DOGS chart changing things that she’s not authorized to do. We came in for a comprehensive exam not to have our dogs records played with and be accused of something that is not true. Moral of the story if you own a pit breed please watch Dr. Kelly have documentation ready and keep a paper trail she is not with you but AGAINST YOU!!!!
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December 2023 by Linda Albert
This place is HUGE! So much available! Lots of dogs with owners made it fun too! I had a gift card on my phone, no problem. Had my dog wearing a harness I was buying and the cashier kneeled down to scan the code so I didn't have to take it off him.
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December 2023 by Byron Mills
Great grooming experience for our nervous Goldendoodle.
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December 2023 by Jennifer Brobst
Nice pet store with fair prices.
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November 2023 by Lonnie Clark
Quick service
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November 2023 by Ronnie Chasteen
The manager is rude and needs to be fired
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November 2023 by Brandy Norris
Very friendly and clean
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October 2023 by Puma
We took our dogs in for haircuts. Crystal shredded my dogs snout, I wasn't going to complain but it's been 5 days and his face is still bleeding. Our old groomer never had a problem with him. You deserve zero stars.
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October 2023 by Jason Freimuth
My son is in love with pet smart buys fish and frogs of course they die but he presses on with new pet's
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October 2023 by Nathan Wilder
Not cool, the price of two fish were marked down, the last 2 fish left in this tank, and when my brother went to purchase and the cashier called back to the fish department, the fish clerk was either mistaken or lied and said the fish were not on sale and cost $20 versus $6. Not cool. No further fish to be purchased here.
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August 2023 by Nathaniel Barrett
I am about to buy my second pet from this store .there prices are great .supplies for all pets shapes and sizes
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July 2023 by Hannah H.
We love getting our two dogs groomed here! They are always very kind & our pups are cleaned! Brooke is great and went out of the way for us.
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July 2023 by Donald Chambers
Thank you PetSmart for all you done on my little girls birthday. We came in and got 2 hamsters and accessories plus food. We enjoyed the experience of stopping in and such great customer service