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February 2024 by Joni Lyons
I had a massive issue on my account, and called this store this morning. Not even corporate would help us, but the young man who answered the phone invited us in to take a look and see if he could fix the problems we had. He stayed hours after his shift to sort things out for us after hours spent on the phone with customer service. He was kind, patient and full of integrity beyond anything I've ever expected or seen. We're taking him hone now and he's going to be our new grandson. I can't say enough, wonderful. HE NEEDS A RAISE.
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February 2024 by john lyons
The rep who helped us went above and beyond what we expected. He was very helpful.
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February 2024 by edward coy
The rep I dealt with today was very polite and informative. He also was a great help in upgrading the phone service. His efforts in handling billing issues was wonderful!! I was able to get everything situated and upgraded swiftly.
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February 2024 by dhornman1
Super helpful new android and upgraded iPhone.Walked me through the process and saved a lot of time.
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February 2024 by Becky Gamboe
I originally came to this store because my phone wouldn't allow my son to call through to my phone, I'd seen six different agents at stores and the person that helped me out today was able to look through and fix the issue quickly. Turns out route to voicemail had been turned on by accident!
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February 2024 by D. D. Caplin
Since I am computer challenged, I was greeted very nicely with a knowledgeable employee of Verizon, in store. He explained what new phone would be, approximate charges to be expected, great explanations on my many questions. Transfer from old phone to new phone was seamless. This gentleman presented himself well in ever way. All around great employee.
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February 2024 by Ray Gregory
Camera was not working on my phone took it to Verizon wireless in nicholasville the Verizon sales representative was very helpful in get my camera to work by resetting my settings and updating software
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February 2024 by John Mink
Upgraded to the new S24 ultra. Excellent experience switching over and had a great promo. My agents did a great job explaining all of the functions of my new phone.
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February 2024 by Ruthann Mink
Great experience. I worked with a couple agents while getting my new phones. Excellent.
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February 2024 by Ben LaBolt
Went into the store to change bill to save money. They helped move things around and remove things I wasn't using. Ended up saving me more than a few bucks without it effecting my service.
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January 2024 by Joy Dennis
Came in with an RCS issue with my phone. He resolved it quickly. Very courteous and personable.Would be very willing to work with him again ?
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January 2024 by John Hendershot
Went into Verizon wireless to pay the bill the Verizon wireless say representative did a rate plan as analysis was able to save some money for something I wasn't using.
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January 2024 by Stephanie Cox
Was very professional. He figured out why my case I had bought here a few weeks ago didn’t work. I was told by the original salesman I needed to keep working the buttons. Couldn’t use any volume, lock, or turn ringer off buttons. The young man today was great he figured out the case was for a different phone not the one I had. Thanks to him I’m back with full functional phone. ?
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January 2024 by Karen Turner
Great other than he could not download Facebook.
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December 2023 by Madison Graham
The Verizon rep that serviced me today was helpful. He was fast and efficient in providing me helpful service to upgrade my device. I entered today with a device that was out of warranty. He was helpful in find the best option and best device to suit my needs. I am happy to have visited during a time of Christmas specials and deals to put the icing on the cake of incredible service.