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“I can’t give the Richmond store a bad review since they helped me rectify a bad situation created by their corporate sales. I ordered a mattress on line from MattressFirm. It was a really good price. I selected a medium top. When it arrived it was a firm. Called the number provided by the online sales. All it did was refer me to a local store which did not profit at all from the sale. The local store was just as surprised as I was about the instruction to call a local store snd really didn’t know what to do. After several long phone conversations both the Hamburg and Richmond store provided an agreeable solution even though they really didn’t have s dog in the fight.
Be wary of the online sales by MattressFirm. There is absolutely no support available and the local stores have no idea.”
“I always have a great experience shopping at Furniture World. The store has a wide selection of quality furniture with great prices. The staff is friendly and knowledgeable. Great service and quality products!”
“I've purchased at least five mattress sets over the years, a few appliances and several recliner chairs. Mike C. is the man to deal with! He's always helpful and makes sure that our purchase is taken care of the right way.”
“Very welcoming nice people they give you options to choose from very patient if you decide to change your mind on something different helped us right as we walked in the door I highly recommend them”
“I just had my TV stand/fireplace delivered and the to gentleman was freaking amazing and so professional and nice will recommend this place of business to everyone”
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“I had an outstanding experience working with JB Hall at Sleep Outfitters. Buying a mattress can be overwhelming, but he made the entire process easy, informative, and completely pressure-free.
He took the time to understand what my wife and I were looking for, answered every question honestly, explained the differences between the mattresses and adjustable bases, and helped us find the right fit for our needs instead of simply trying to sell us the most expensive option.
When it came time to discuss pricing, he was professional, respectful, and worked with us to reach a deal we felt great about. We left confident that we made the right decision.
If you're shopping for a mattress, I highly recommend asking for JB Hall. Excellent customer service, knowledgeable, patient, and genuinely focused on helping his customers. Thanks again for making such an important purchase a great experience!”