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November 2023 by Maddy Berrong
We bought a 2024 mustang from them and the experience was absolutely amazing! We had an amazing salesperson that went above and beyond to get exactly what we wanted! Jorge Pantoja provided amazing service and made sure we went home with what we wanted. Amazing experience, 10/10 recommend buying from them! Thank you so much!
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November 2023 by sherry Ferguson
Would recommend this place to anyone . They are very friendly. When I bought my car I felt like I was with family. I brought my car in for service with no wait with appointment. I'm actually going to bring my kid in to buy him a car . Thanks so much for your service
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November 2023 by Zack Johnson
I've had a great experience here the last 5 visits I've had. This dealership is about 45 minutes from me and I have about 4 other ones closer but choose to go here for their services. I feel confident I won't get screwed over here or worry about any damages. The staff is great here too!
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November 2023 by David Mattox
The O’Brien Ford Team gets a 5 ⭐️ rating from me for getting this 2023 King Ranch built and delivered.I’m a picky customer and they patiently worked with me to order exactly the retirement truck I wanted. Chase, Mason, and Dustin all treated me how I wanted to be treated, as a valued customer. I have used Obrien for more than a decade and they have always treated me well with my two vehicle purchases and my maintenance needs.Great job O’Brien Ford! Once someone works with the folks at your dealership, I can see no reason they would seek out another Ford Dealer in Central KY.Dave M.Waddy, KY
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October 2023 by Joesph Krug
Engine light came on Sunday. Contacted O'Brien on Monday and were able to squeeze me in on Wednesday even though they had a full schedule. Stopped by Thursday and repair was complete. A mouse had gnawed the wires leading to sensor. Repair made and passed testing. Took it home that Thursday. Mechanic gave me a picture of the gnawed wires.Highly recommend their service department.
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October 2023 by keith henry
I travel to this county from out of state frequently in the winter and have needed service twice. Both times I've been able to get my vehicle in on the same day. They fixed the items without flaw each time. Friendly employees in the service department.
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October 2023 by Bruce Devine
where do I start !!! never did I think I would ever own a ford but here I am. the truck is great, way more than i expected. Obrien ford of Shelbyville was nothing but great to deal with on the purchase. Chase and mason took great care of me. Would definitely purchase from them again!
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October 2023 by Larry Colburn
Todd the salesperson was very helpful in getting my vehicle ready for delivery. It took me a year to receive my new Maverick but I consider myself lucky to just to get the vehicle. Apparently some are being held over till 2024.
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September 2023 by Debra Mathis
I am so happy with my recent 2023 Ford Escape St-Line purchase! Chase Moore was awesome honest, efficient , and I had none of the issues that I have experienced in the past with car ? dealers! Chase went the extra mile to make my purchase hassle free! I absolutely love ❤️ this car and love the personal service offered at O’Brien Ford of Shelbyville! I would highly recommend this dealership to you if you want honesty? and integrity!
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August 2023 by Cultofkrug
I love when I go in for something and not get ripped off. Went in for a service, was quoted a fair price, wasn’t up sold or told I needed services that I didn’t. Was put in roughly an hour. This made me happy
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July 2023 by Jessica Finney
Todd was great to work with! He came recommended by a friend and I highly recommend him. Dustin was a pleasure as well.Buying here was a fast easy process.
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July 2023 by D'Wayne Henshaw
We had a great experience here. Stopped to look at a truck and found another one next to it that we liked better. Scott was super helpful in getting us to a price we could all agree on. We went and grabbed lunch and when we came back, all of the paperwork was ready. Drove off shortly afterwards. Overall was the easiest buying experience I have ever had! Definitely recommend stopping in to see them!
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July 2023 by JustDom
Had a very pleasant experience ordering my Maverick and also purchasing it when it arrived. Scott Stovall was fantastic to work with and very educated in the product. Highly recommend using this dealership for your auto purchases.
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July 2023 by Guy Holcomb
Patty, Casey, and Savanahare always ready to help with whatever I need for my vehicles and I appreciate their dedication.Now the people actually doing the work on the vehicles are either over worked or made to hurry up and it shows.And the vehicle inspection report is more rushed than accurate.The air psi in my six tires has never been done correctly even though the report says they are correct!I check before I bring the vehicle in and when I pick it up. Each tire will havea different pressure.When the oil is changed the oily hand prints are always left on my vehicles for me to wipe off!Grant it these are minor things but quite agitating to deal with.One last thing that has bothered me,I was charged over $300.00 to put the part on the door lock mechanism that allows the key to function.I put the whole mechanism that was ordered from Ford on the driver's door but couldn't figure out how to put the rod on that allowed the key to unlock the door, once I figured out how to put the mechanism on I spent between 45 minutes to an hour start to finish. When I bring my vehicle to the dealer for repair I assume the mechanic knows what he is doing.I feel I paid $150.00 more than I should have, there was no materials to purchase.My intentions aren't to sling mud at the dealership, they are to bring attention to the discrepancies!
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July 2023 by Barry Leake
Bought a truck there today. Todd Gilkison, my salesperson was sooo patient, helpful and most of all honest. The whole staff is pleasant and helpful. Plus I got an excellent deal. What more can you ask?! Give them a try - you won't be disappointed
