Self Storage in Shepherdsville, KY

“Never felt my belongings were more secure. Great customer service and fair prices. Plenty of units to choose from everything from outside storage to climate controlled.”

“Very friendly staff I am renting storage for the first time. The lady working was extremely helpful, and explained everything. The facility is clean and secure. Thank you from a first time customer.”

“Great experience with this storage facility. Place is clean, very secured, access is convenient and well managed. Manager John is very professional and helpful. Highly recommend to anyone looking for a excellent security and reliable storage for their vehicle.”

“Great place. Clean. Lost my debit card once forgot to update on their sight called me and was very understanding. Highly highly recommend. Plus prices are great!”

“I'm a little bias. You want find a cleaner storage facility. Secure with a fence, electronic gate, nightly police patrol and 16 security cameras. If you have a problem its taken care of it immediately.”

“They have been amazing to rent from ! Anytime you need anything they are always there. This is the first place I rented from that I have loved and wanted to be my forever home !”

“it's actually not bad at all. it's just that it was a lot smaller than I thought as in getting in and out because I'm actually in a tractor trailer which I told them until I get my car up here in September. I will be bringing stuff but I don't. well I won't be bringing any more stuff until September but I will need to come there to get a change of clothes so it'll be a little awkward but I made it through okay but other than that there's nothing wrong with it at all. thank you!”

“I've been at lighthouse storage for years at this point. I love that I could contact them at any time and paying over the phone with the system is easy.For the main part they do keep the building clean they do keep trash out they do watch the cameras. Everytime I pay with the phone they do send an email receipt right away no issues ever. I have moved lockers about 3 times (different size/different building) each time it was simple and straight to the point which was lovely.
At one point the kiosk had broken in the lobby and they did allow me for an extension until it was fixed which helped a lot. Everytime someone breaks the gate it is fixed ASAP.

I have had some issues with them for example mice issues because the building is made of walls that are corrugated metal
And attached to a straight strip of metal there are gaps where if you stand in the locker where the wall meets outside you can see outside of the building/sunlight. This has caused issues in the past I've had a locker completely inside no walls attached to outside but again because of this it allows mice to enter your locker and run around the building unfortunately. I have mentioned this in the past. Also I do pay for a building that temperature controlled. This obviously plays into that issue because it's not insulated so the building isn't truly temperature controlled in the summer it's hotter than outside and in the winter it is colder than outside. I have had a mattress ruined due to this issue and was asked if I had the insurance they offer I was not made aware of this when I signed up for a locker. I did get it for some time but I did end up dropped it because every year the rent goes up. I don't like that the rent goes up and these issues are not resolved. With that being said years ago I did ask if I could take care of whatever issues I had with mice on my own I was told that was okay. Another thing is if you lose or break your key on accident you cannot break your own lock also they do not have an emergency person to do that. I do wish they had trash bins/carts to move items as well. I did have a bin of food in my locker at one point (limited time chips) they were in the locker in a sealed bin where they were not touched. When I collected it I was told I broke the contract (I had no idea) when this happened I did appreciate they told me and let me correct the issue which it was getting shipped that day which is why I picked it up. The only thing I didn't appreciate was I felt scared and a bit frustrated/mad because of the way I was spoken to. I do believe respect goes both way but with that being said this is the only time in all the years I've had my things here I felt that way. Generally I do feel they are very kind it just came off more hostile than firm maybe a bad day? We are only human.

With all that being said I do believe the issues that I have are 100% fixable and I continue to choose them due to dependability/location/surveillance. I don't believe my rent should have gone up about $20 (about $5 increase a year )so far because of me maintaining the mice problem myself(no more issues in my locker) I have asked for a reduction they did not agree. But I am happy to have my things stored here. If you keep your things here the only thing I advise is keep them in the big Lowe's tubs and you won't have any issues with things being ruined. I do and haven't had any issues since.

I do want to add this review was posted after receiving an offer saying if I reviewed them I would receive $10 off next month which I've never been offered but do feel is really wonderful. I will be calling to confirm it is taken off thank you for reading if you made it to the end!”

“Denise was wonderful and very helpful! She had another customer that came in and interrupted our meeting and she was professional and handled the situation. Denise explained the new company policies and procedures and made it comfortable and relaxed. Thanks Denise!!”

“I had a great experience today. I was actually shocked by some of the reviews I saw on here which is why I felt like I needed to leave one. If you notice, the people that leave bad reviews for this place…chronically leave bad reviews for almost every place they go. If you have a bad experience here, it’s your fault. The staff is awesome and helped me pick the right hedge trimmer without overselling me. Highly recommend them.”