Planet Fitness is a popular gym that promotes a supportive and inclusive atmosphere, known for its "Big Fitness Energy™." With over 2,400 locations, the gym aims to help everyone feel energized and improve their health. Many reviews highlight the friendly and caring staff who are willing to assist clients, especially those with disabilities, by holding doors and offering support. The gym is also noted for its competitive pricing and clean amenities, making it an attractive option for fitness enthusiasts. One of the standout features at Planet Fitness is the availability of unique services like Cryotherapy and Hydromassage, which are particularly beneficial for individuals with chronic pain and mobility issues. These services have helped some clients manage their health conditions and maintain their ability to exercise. However, there are significant concerns regarding the gym's accessibility for individuals with disabilities. Multiple reviews mention that the facility is not fully ADA compliant, as some doors are heavy and difficult to open for those using wheelchairs or crutches. There have been issues with non-disabled individuals parking in handicap spots, which has caused frustration for clients who genuinely need those spaces. Despite the staff's friendliness, there is a call for stronger advocacy to address these accessibility issues, suggesting that staff should take more action to remind clients about proper parking etiquette and improve accessibility features within the gym. In summary, while Planet Fitness offers a clean, welcoming environment with attentive staff and valuable services, it also faces challenges regarding accessibility for disabled individuals. The gym is a great choice for many, but there is a clear need for improvement in ensuring that all clients can enjoy the facilities without barriers.
There 4-5 days a week and have always had a great experience.
January 2026
Always there when you need them. Great staff, tons of equipment. One of the largest PF's in the city.
November 2025
Planet Fitness St. Matthews is a friendly clean environment. Offering tanning beds, stand up booths cryogenic chair plus hydro beds. There's next to no one in there when I go there through the week @ 3:39 a.m. Love it!
