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April 2024 by Tristan Pendergrass
I recently had an experience at this location that was disappointing. The customer service was lacking as my concerns weren't addressed in a timely manner. I felt my time was not valued. I hope in the future, the bank improves its response time and shows more consideration for its clients needs. I felt as if the way I was spoken to was in a very condescending manner, entirely unprofessional.
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March 2024 by Brittany Turner
Called to get information about depositing a check made in my father’s name but I had the account. Told me on the phone as long as he signed the back, I could do this without his presence. I drove up there with my newborn and 2 year old, only for them to tell me they couldn’t and they gave wrong information. As well as the lady being rude about it. Went to the location at Mt Zion and they did it without my dad’s presence. Don’t waste your time at this location. Just drive the extra 2 minutes to the next exit.
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January 2024 by Judy Wells
Mike Young is Excellent to work with. Mike Opened all of my accounts, explained everything thoroughly. Very Happy since I switched from Truist, should've made the switch couple years earlier, saved myself allot of headaches. LOVE the Credit Card Rewards $$$$ each month!
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December 2023 by Judy Wells, Broker WELLS Real Estate
Always been a very efficient bank, Tellers always nice and helpful, overall Great Bank to deal with, also Mike Young set me up as a new customer who has been exceptional with all his knowledge so I've made Mike "my go to guy"!!!
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November 2023 by Marc Davis
AJ and group are the best
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October 2023 by dave polewski
I called to inquire about a mobile deposit I made on Saturday and was told that the funds wouldn't be available until Tuesday morning. I have made mobile deposits at a previous bank on a Saturday to which the funds were available on Monday. The branch manager was rude and trying to quickly get me off the phone. I don't recommend using the branch on Richwood Rd. If they all treat their customers like I was treated on the phone I'll take my business elsewhere.
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April 2023 by Alyyreising
I urge everyone to avoid any and all 5/3 banks. Do not go through them. They have charged me numerous unexplained fees, countless overdraft fees. My account has never been in the negative. I spoke to 7 different people at 7 different locations, every single person had a different reason as to why I was charged these fees that are supposedly non reversible. I am now $148 over drafted from these fees. I am on a fixed income. This amount is taking almost half of my paycheck. I will now be behind on my bills due to their errors. I have researched this and read many stories and lawsuits on how they take several days to take purchases out of your account, so then when they clear, on THEIR end your account is in the negative (supposedly) so they take overdraft fees. Although it doesn’t show this way on our end. I’m extremely cautious of my account and manage my money very well. Their overdraft fees are $37 per charge and $25 every week your account is over drafted. This is ROBBING people. No credit Union or bank I have ever went through has ever charged this much. I’m closing my account out here and going through my old credit union.
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November 2022 by Donna D
The staff at this branch go above and beyond for their customers! Kortnie & Becky are the best and genuinely care about their clients and go above and beyond to assist them! Thank you Kortnie & Becky for all you do for me and my family :)
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September 2021 by Dan Vulgamore
Fantastic employees. Always polite and professional. Can't think of any other bank I would want to do business with. Never had anything other than great experience here.
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April 2021 by Haley England
Worst banking experience I have ever had. Iv had every issue from customer service to not being able to get my money out of my own account. Save your time and your money stay far away from this bank
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February 2021 by Michael Stich
Outstanding service and always friendly.
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September 2019 by Caite Singleton
Very rude and won't help you with anything
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July 2019 by Jesse Turner
Curious bank is right
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September 2018 by Lisa Becker Wade
Personal Banker Derek Shelton was fast, efficient, informative, and answered all my questions when opening my accounts. Pro: The mobile check deposit capability is awesome! Con: It appears they charge a fee to move money from their bank to another bank electronically. My other banks do not charge for this.
