Self Storage in Walton, KY

“The process to get the unit was quick and relatively. John was very nice and personable. No issues on the customer service aspect of my experience!

A word of caution though, the prices or sales on the units vary by day (at least they did for me), and luckily I was able to get my unit for $62 for 4 months, if paid upfront. Not bad! But then came the extra fees... They charge you a monthly insurance fee (based off of value of items stored), which bumped me up to around $80 a month, plus I had to purchase a lock, plus taxes and an admin fee. Costed a little over $400 for 4 months, which was not what I was expecting. I understand the need for some of these fees, but some things seem a little expensive. My renter's insurance covers everything for a lot less. They also said that I should expect it to jump to the full market price in February, which is around $150, plus the insurance & taxes. Hopefully they'll offer a discount when I renew, because that is NOT possible for me at this point, and will have to find another option.

Otherwise, the value of the promotion is decent, so we'll see how well they keep things up after February.”

“Edit: just received a phone call from Amber, as this review reflects on her. She has received about 400 phone calls regarding this issue. So, apparently this is a systemic issue and many people are being notified that they are late on payments. However we are not late and everything is good. I'm not sure whether she is responding due to my vm or this review.

Rates keep going up. Today I received notice that I am late on payment. I am auto enrolled to have the payment taken. I have the record of said payment being made and no further amount is due.”

“Guy on shipping/receiving is rock star, broker messed things up on Sunday, and Guy at shipping helped sorted things out faster then anyone else. Thanks a lot , you make my Sunday”