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“I’ve been with yall for around 10 years now and will never leave. The employees at this bank have always given me the best customer service I’ve ever received at any business, EVER! They are personable, yet professional and treat me as a person. They are knowledgeable and quick to help. I never have to wait. In and out quickly. I really appreciate each one of them and I want to say thank you to all of them.”
“Amanda is such a delight. She is always willing to answer any questions I may have. It is nice to see someone go the extra mile to make sure her customers are taken care of!”
“If you are looking for a reliable, knowledgeable and friendly mortgage loan officer, you have to call Daina Short and her assistant, Megan. They are absolutely the best to work with. They made everything so understandable and easy.”
“Lee is always energetic and willing to help as soon as I enter the building. He is always upbeat and greets you with a smile. Fidelity and this location is lucky to have him on the team. He is a great asset.”
“If I could give Kayleigh all the flowers in the world, it still wouldn’t be enough to express my gratitude! She assisted me with my construction loan and was, without a doubt, the best part of the entire process.
From the very beginning, Kayleigh’s professionalism, knowledge, and genuine care for job and me as her client shined through. She made what could have been a stressful and overwhelming experience seamless and manageable. Her attention to detail, timely communication, and ability to explain complex steps in simple terms put me at ease every step of the way.
What truly stood out was her availability. Whether it was through email, text, or phone call, Kayleigh was always there to answer my questions and provide guidance. Knowing I could count on her whenever I needed gave me such peace of mind during this process.
Not only was Kayleigh efficient and thorough, but she also brought a level of kindness and patience that truly set her apart. She treated my project as if it were her own, and I never felt like just another number. Her dedication to ensuring everything went smoothly and her willingness to go above and beyond did not go unnoticed.
Kayleigh embodies excellence and customer service—honestly, she should teach a class. Gulf Coast Bank and Trust, you are incredibly lucky to have such a stellar team member. She turned what could have been a daunting process into an enjoyable one, and for that, I’ll forever be grateful.
Thank you, Kayleigh, for being the absolute BEST!”
“Kayleigh was very good with communicating and made sure we got everything done in a timely manner. She was very professional and very easy to work with. I highly recommend Kayleigh and Gulf Coast Bank.”
“Hannah Faves at the Covington location made a very difficult life event into a fantastic and easy one. She deserves a raise, a bonus, everything!!! Good job Hannah!”
“I've been with Hancock Whitney since they opened their doors or bought out the other bank that was there before them. If you don't like their employees, use their online services and report employees that have bad business manners or work ethics. I have seen a lot of tellers come and go in all bank positions. With all these negative reviews, don't judge the bank, judge those people! That's why you see new employees sometimes. I have no complaints. :) Thank you, Hancock Whitney for always being there for me.”
9AM - 5PM
100 Lake Dr, Covington
Banks
“10/10 Best banking experience ever! No wait and Ligia was so kind and helpful. This was our first time visiting this branch and it will be the only one we go to from now on. Thanks again!”
9AM - 5PM
1675 N Hwy 190, Covington
Banks
9AM - 5PM
2400 N Hwy 190, Covington
Banks
“I had to run to the bank at last minute {literally run}, and the tellers ensured the safety of my account first, then nicely updated my account and helped me with a voided check for account verification. They even showed me how to access this feature on my iPhone from my checking account. Authentic, smart, and nice people at this branch. Makes me love Chase Bank! Thank you, Chase!!! Teamwork”
“While seeing up a new account, Avery, Lacey, and Jennifer were absolutely awesome in helping to get the account finally up and operating, especially since we had to use branches in different cities. Tony started setting it all up, and the combined efforts of all mentioned made the experience a pleasant one. Kudos to the team!!”
“I wanted to give a spotlight to Nicole Mckelvy, Banking Officer, Senior Universal Banker Covington Branch. I had an issue with my account. I contacted customer service and they had set me up with an investigation. I was told to check in with my local branch on updates. I went to the closest branch who was not much help. His advice was given as if he didn't seem interested. I went to another branch. That is where I met Nicole McKelvy. Before I could sit down and say anything, she knew who I was and had information for me. The visit was worth the time. Nicole guided me through the process and shown great attention to my case. As of today, Nicole has done what I needed to ensure me to remain a customer.
Thank you!”
9AM - 5PM
69360 LA-21, Covington
Banks
“Billy Brown helped me to get old deposit details that I needed for my accounting records. I didn't think the information could be provided, but he figured out a way to get me what I needed. He gets 5 stars for customer service from me.”
8:30AM - 4PM
100 Northpark Blvd b1302, Covington
Banks
8AM - 5PM
70533 LA-21, Covington
Banks
“This is by far the best bank I have ever been to or banked with. The customer service is outstanding and can’t be beat. If anyone ever asks me where do I bank, I am proud to tell them Resource Bank. I will never back anywhere else no matter how far I live from a branch.”
“I see that it has been 2 years since I left a review of the Wonderful service I receive from Shelly, Robert, and Anita at the Madisonville Heritage Branch office. I just want to reiterate how pleased I am with these people. I have spent many hours trying to resolve problems with other financial institutions with foreign agents whom I could barely understand. I call Heritage Bank Madisonville and Shelly. Robert, or Anita get the same issues resolved on my Heritage accounts in just minutes. I cannot speak highly enough of the personal service I am receiving from Robert, Anita, and Shelly!
Nov. 11, 2025 Shelly just reaffirmed my pleasure and confidence in doing business with this friendly local branch in Madisonville. She just spent 30 minutes with me teaching me to use the automated notification services available to me through Heritage Bank. She was Very Well Prepared and Very Helpful ! Thank You Shelly ! I just cannot get this kind of personalized attention from either of the other two banks I have to deal with !”
“This is fundamentally the best and most historic financial institution in the South. My accounts and trust accounts are here. We own lots if good stock which pays regular dividends.”
“I've been with Hancock Whitney since they opened or bought out the other bank that was there before them. If you don't like their employees, use their online services. I have seen a lot of tellers come and go in bank positions. With all these negative reviews, don't judge the bank, judge those people! That's why you see new employees sometimes. I have no complaints. :) Thank you, Hancock Whitney for always being there for me.”
9AM - 4PM
118 Lake Dr, Covington
Banks
“Janey was so amazing at helping me solve issues that I have been trying to solve for weeks, that I just have to come here and post a review. I called in the morning with one issue. She took all the info and told me that she will call back the second the issue is fixed. A few hours later she called and helped me solve other 2 issues that have been frustrating me for weeks with my account. She had a ton of patience and stayed with me on the phone for a long time until everything worked perfectly. All this with a very friendly attitude I hope she is really appreciated by her bank. I will always ask for her. I do love the bank also. Super hands on and very secure.”
“David was extremely helpful and patient with my questions and thoroughly assisted with my banking issues. My experience at this bank and with him has always been good and he was able to solve my problems. Good man.”
“Love this bank they are very friendly and appreciate they're customers, they even have a day for us Customer appreciation day! What other banks do that? Been banking with them since 2011, I will never ever switch even had my husband move his money from asi after 35 years with them and he's happy too!!! Thank you Resource Bank!”
“Thank you Michael Buras for making my wife and I dream property come true! It has been a pleasure working with you from the start and as easy as can be. I highly recommend FABT and Mr. Michael for home loan needs!”
“10/10 would recommend! The staff here are extremely nice. I had to come order another cashiers check for a mistake on my end, and they got it done with hassle. I will be sure to come to this branch when I need banking done. Thank y’all so much for the great work and amazing customer service!”
“I had to go to the Mandeville Regions bank today to close two accounts (no fault of Regions). They made the process very easy and I was in and out quickly. Thank you for the prompt, professional service.”
9AM - 5PM
3500 US-190, Mandeville
Banks
“I’ve been banking at Chase for decades and I’ve always received great service from this branch, from tellers to banking specialists. Recently, they were invaluable by immediately addressing a scam that compromised our accounts. Their prompt action and advice exceeded expectations.”
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“my Dad has been banking at cb&t for over 40 yrs. they know him by name and help me keep track of his finances. he has dementia so extra help is greatly appreciated!
many thanks to all the tellers for their neighborly assistance!
cb&t owns the parking lot and has every right to keep that space open for their customers. public parking is for the rest of the community. plenty of parking is available on the street and in front of town hall.
come on y'all: please be polite and walk a bit further, if needed...”