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“Thank you Matt for helping me with the whole process. I enjoyed talking to you and you went out of your way for me and thank you I do appreciate all the hard work you put in to get me moved in.”
“Anthony a Mike are both sweethearts they helped me soooooo much to make sure I kept all of my belongings they definitely will help you if you want to be helped !”
“The staff here are awesome! Manager Brooklyn was so nice and helpful, she really helped us from being without a truck. You don’t find people willing to go the extra step to help you very often… Thank you!”
“Everything was perfect. Ms. Crawford was amazing. She was well versed, great personality, ver knowledgeable and just an overall great person. She needs to be promoted.”
9AM - 5PM
13151 Florida Blvd, Baton Rouge
Truck Rentals
“The GM , Mr. Kevin, did an awesome job explaining to me how to operate the auto transport. Upon returning, the staff was super nice and very helpful. Definitely renting from this location next time around.”
“Excellent customer service. Friendly environment. Smooth, quick, easy rental transition. Will always choose this location above others. Thanks again 😊”
“Easy to get to and close to the interstate! The man working that morning was very nice and quick to check me in. The auto transport trailer was ready and easy to hook up”
“It was my first time to use U-Haul, it’s so sad to find that the truck was not ready with two dolly I ordered when I came to pickup the truck in this morning. I had to call the customer service to request refund. In this afternoon, when I returned the truck after filling gasoline, I failed to return by my phone due to the poor internet on this site. I met other customers had the same issue there. I had to call the customer service again. Hopefully the refund of two dolly order will be made smoothly, and my return will be processed soon.
Fortunately, I got a reasonable answer! Thank you David!”
“The man who helped us out was VERY professional and very kind. He called me the day before pick up and went ahead and attached the trailer to the truck, and took the time to explain to us how to safely use the tow trailer. He made the process easy and quick, which was much appreciated during our stressful day! Definitely recommend!!”
“My U-Haul experience was excellent from start to finish. The reservation process was simple and straightforward. Pickup was quick and hassle-free, and the staff had a fantastic attitude — friendly and helpful throughout. Highly recommend!”
“The customer service received from the location. Employees was excellent, there was a lady in two men,. They were very helpful and personable.
If there was anything to critique, I would say the inside of the trailer that I rented could have been a little bit cleaner. It wasn’t horrible, but just a little bit of dirt.”
“They were really nice and friendly people. They helped me outstandingly well. I ordered the wrong u-haul and they were welling to allow me to trade it for another one. I would recommend them to anyone!! And yes, he refunded me for the difference of the other truck I had originally ordered. Which wasn’t his mistake or fault it was mine and he refunded me anyway. I definitely will be returning to them if I ever need another u-haul!!!!”
10:30AM - 7PM
8085 Plank Rd, Baton Rouge
Truck Rentals
“Gosh, I am bummed to see the reviews so low here. I had fantastic experience here form start to finish. The only odd thing I experienced was that I booked for one location, but it got changed to another location. Thankfully, it wasn't too far and I was still able to get to it in a timely manner and still end up at the next location I needed to be at. Upon arrival, I walked up to the counter and I was taken care of fairly quick. Signed, sealed, delivered and I was on my way with the 10' U-Haul truck I needed for 24 hours. It was too easy. Truck was clean and spacious enough for us to move all of our stuff. Make sure you are aware of when you place your order that it starts at $19.95 and it can go up from there pretty quick because they charge mileage. Even though you are quoted a price, when you pick-up that price could change, when you drop off the truck just depending on how much you drove with it. Though I do not prefer this pick-up location, it was easier than the other location I picked up before because this is an official U-Haul store. Need boxes, packing tape and other moving accessories, they have them here. I ended up renting a handtruck with my order, which was extremely helpful in the moving process. The customer service was quite professional and I was so glad that I ended up using this location. I highly recommend this location.”
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“The cashier didn't acknowledge that I was standing there, then she couldn’t get the computer started. She changed my return time to 2:30pm when it was 3:30pm (8:30a-2:30p). The store manager/owner came meet me at the gas pump and proceeded to tell me about myself and when they give me a time to return, I need to do just that. I told him that I booked online for 8:30a-3:30p and I’m back at 3pm. He cut me off from talking and said just leave it at the pump. They had 3 other U-Hauls out there. This was my 1st poor/bad experience with any u-haul vendor. They are also charging me an extra $15 and some change today and not explaining to me why.”