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“Thank you Matt for helping me with the whole process. I enjoyed talking to you and you went out of your way for me and thank you I do appreciate all the hard work you put in to get me moved in.”
“The owner/operator was absolutely professional and provided an exceptional experience from start to finish! May sure I had a low mileage truck and shared important information in terms of hours of operation during the holiday season.”
“The entire staff seemed to work efficiently and communicated with each other well. This first time experience flowed seamlessly and I will definitely be a returning customer.”
“Everything was perfect. Ms. Crawford was amazing. She was well versed, great personality, ver knowledgeable and just an overall great person. She needs to be promoted.”
“The staff here are awesome! Manager Brooklyn was so nice and helpful, she really helped us from being without a truck. You don’t find people willing to go the extra step to help you very often… Thank you!”
8AM - 1PM 2 - 5PM
10466 Airline Hwy # N, Baton Rouge
Truck Rentals
“The storefront was great- clean and smelled good. Stacey was great - huge help with an administrative obstacle. Obviously storage centers are things you go to when you have to because life demands it, but if life does demand, I recommend Pilgrim Storage.”
7AM - 8PM
13151 Florida Blvd, Baton Rouge
Truck Rentals
“The GM , Mr. Kevin, did an awesome job explaining to me how to operate the auto transport. Upon returning, the staff was super nice and very helpful. Definitely renting from this location next time around.”
“Excellent customer service. Friendly environment. Smooth, quick, easy rental transition. Will always choose this location above others. Thanks again 😊”
“I was astonished at how seamless, efficient, and pleasant my experience was. The customer service, attention to detail, and excellence were carried out with perfection. If this manager has not been recognized as exceptional, it is certainly well past due. This location should be noted as a model location for excellence at every turn and a train-the-trainer spot for a professional development training video. Thank you for a job very well done!”
“We've been coming here since I moved from Florida and we have always had a good experience with Penske. We bring in our box trucks for maintenance and have always been greeted warmly by the shop. Service is always on point and prompt.”
“As the other reviews state: Porsche is amazing. She went over and beyond for the company I work for to get us out of multiple jams. This location takes care of their customers. Professional, courteous, and willing to put the extra effort. Competitors better take note!”
“Discover a variety of services all in one place! For years, this building has piqued our curiosity, but we never knew what it really was. Recently, when we needed to mail some letters, we discovered that this place offers much more than just postal services.With a wide range of options, this place has quickly become our go-to destination to purchase stamps and drop off packages for delivery. What's more, their exceptional service and hassle-free experience keeps us coming back time and time again.In addition to postal services, they also offer U-Haul rentals, storage units, and boat and RV storage. Say goodbye to long lines and impersonal service, and experience the convenience and warmth of this amazing place.”
“It was my first time to use U-Haul, it’s so sad to find that the truck was not ready with two dolly I ordered when I came to pickup the truck in this morning. I had to call the customer service to request refund. In this afternoon, when I returned the truck after filling gasoline, I failed to return by my phone due to the poor internet on this site. I met other customers had the same issue there. I had to call the customer service again. Hopefully the refund of two dolly order will be made smoothly, and my return will be processed soon.
Fortunately, I got a reasonable answer! Thank you David!”
“Enjoyed working with Joshua David. Very nice and courteous. He explained everything in detail. Made
Everything quite easy. Look forward to working with him again
Sincerely
Freda Jacobs”
“Pickup was a breeze and associate was very friendly and gave clear instructions regarding rental. So convenient to just be able to drop off and go when we were done. Highly recommend this location to anyone in the area!”
8:30AM - 5:30PM
3085 Millerville Road, Baton Rouge
Truck Rentals
“I made my reservation online. When I picked up the vehicle, we found out that whoever had forewarded the order to Brothers Ace Hardware had deleted the request for an appliance dolly, but not notified anyone, not even me. My move was a small one (two refrigerators), but, due to issues at the delivery site, a regular dolly would not work, and the lack of an appliance dolly would have forced me to reschedule it. Several people would have been inconvenienced because of it. Brothers had only one dolly-- for use in the store-- but rented it to me for my move. That is customer service.
U-Haul should look into how its online reservation system notifies customers about changes.”
“They were really nice and friendly people. They helped me outstandingly well. I ordered the wrong u-haul and they were welling to allow me to trade it for another one. I would recommend them to anyone!! And yes, he refunded me for the difference of the other truck I had originally ordered. Which wasn’t his mistake or fault it was mine and he refunded me anyway. I definitely will be returning to them if I ever need another u-haul!!!!”
“My U-Haul experience was excellent from start to finish. The reservation process was simple and straightforward. Pickup was quick and hassle-free, and the staff had a fantastic attitude — friendly and helpful throughout. Highly recommend!”
“This was the cleanest, most well-kept U-Haul vehicle I’ve ever rented. Everything was in perfect working order and the AC blew nice and cold in our sweltering heat. Pickup and return was very easy, and the rental assistant at the location was great to work with. This will definitely be my go-to location!”
“Not my part of town but these guys were awesome!
Rented a 10ft box uhaul ahead of arrival and check out was easy. Returned same day and left some dog meds that I picked up on the way to dropoff... called the guys up and they found it for me! The store is pretty cool too. Found some Mexican cookies that I've been looking for and a few other items. Definitely will go back.”
“The customer service received from the location. Employees was excellent, there was a lady in two men,. They were very helpful and personable.
If there was anything to critique, I would say the inside of the trailer that I rented could have been a little bit cleaner. It wasn’t horrible, but just a little bit of dirt.”
“Gosh, I am bummed to see the reviews so low here. I had fantastic experience here form start to finish. The only odd thing I experienced was that I booked for one location, but it got changed to another location. Thankfully, it wasn't too far and I was still able to get to it in a timely manner and still end up at the next location I needed to be at. Upon arrival, I walked up to the counter and I was taken care of fairly quick. Signed, sealed, delivered and I was on my way with the 10' U-Haul truck I needed for 24 hours. It was too easy. Truck was clean and spacious enough for us to move all of our stuff. Make sure you are aware of when you place your order that it starts at $19.95 and it can go up from there pretty quick because they charge mileage. Even though you are quoted a price, when you pick-up that price could change, when you drop off the truck just depending on how much you drove with it. Though I do not prefer this pick-up location, it was easier than the other location I picked up before because this is an official U-Haul store. Need boxes, packing tape and other moving accessories, they have them here. I ended up renting a handtruck with my order, which was extremely helpful in the moving process. The customer service was quite professional and I was so glad that I ended up using this location. I highly recommend this location.”
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“Anthony a Mike are both sweethearts they helped me soooooo much to make sure I kept all of my belongings they definitely will help you if you want to be helped !”