Wax Road AT&T store is clean and professional. Customers say staff help answer questions quickly. A staff member helped a customer with a new phone and new line fast. The store manager explained options and helped other customers at the same time. Many customers say the employee is super nice and helpful, staying after hours to finish setting up a phone. One customer got a new line and an awesome new phone in no time and called the sales rep the best in over ten years. However, one customer was unhappy. The store sold a phone case that did not fit the phone type. The customer could not get a refund and said the case cost $40 and was wasted. The customer said the store did not take responsibility and that the case was not compatible with the phone. Some customers warn not to buy a case from this store. Overall, the store offers nice service and helpful staff, but some customers had problems with phone case compatibility and refund.
There was a worker there by herself at 10:30 am ish today and she was very sweet/professional. I should’ve got her name, but she was awesome when I went to purchase my new charger and box.
May 2024
Very friendly. Best AT&T experience I've ever had. I'll definitely visit this one from now on
January 2024
Very nice and clean store, Ms. Anna helped me she is very professional and nice and she answered all my questions that I needed answered. I wish she could’ve helped me the day before. My experience with Ms. Alexis was horrible