Wax Road AT&T store is clean and professional. Customers say staff help answer questions quickly. A staff member helped a customer with a new phone and new line fast. The store manager explained options and helped other customers at the same time. Many customers say the employee is super nice and helpful, staying after hours to finish setting up a phone. One customer got a new line and an awesome new phone in no time and called the sales rep the best in over ten years. However, one customer was unhappy. The store sold a phone case that did not fit the phone type. The customer could not get a refund and said the case cost $40 and was wasted. The customer said the store did not take responsibility and that the case was not compatible with the phone. Some customers warn not to buy a case from this store. Overall, the store offers nice service and helpful staff, but some customers had problems with phone case compatibility and refund.
We went in to upgrade a phone and change our service plan. Courtney was very helpful not only to us, but the other service people present. She did a great job!
January 2026
Dee, Courtney and Diana did such a great job and helped me get my business account straight.
September 2025
Courtney was wonderful to work with. She is very kind and knowledgeable