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“They were very helpful and provided me with the necessary information so that I can move forward with my mortgage payment and getting the mortgage paid out quick quicker than later”
“Mark West is such a knowledgeable, supportive, responsive and kind partner to have as you are buying your home. He offered great guidance on my mortgage options. Would highly recommend working with him in the future!!”
“Very great service and super nice!! Process didn’t take long and Matthew walked me through each step! He was willing to work with me and a friend of mine! Great business to loan from!”
“This credit union has amazing customer service. Handling financial matters always feels like dealing with family. I’ve been a member for over 20 years. They’ve helped me (and my mom) purchase two cars as well as other banking needs. I love STPFCU!”
“I've been a member for a very long time. Through out the years, the staff has continued to be very helpful for any issues I'v had. The staff continues to be great, even though several have changed over time. I could have gone strictly over to my husband credit union, but I just feel like LAUSA is home.”
“I have banked with BR Telco Fed Cr Union since 1973 & have always been very satisfied with any Employee that has assisted me with any banking business I had!!! Thank You for employing very Professional, Courteous, Helpful, Caring & Patient People!”
“The tellers were very polite and professional. I was able to reopen my account with little difficulty and ensure that my information was kept discrete.
The location is clean though the parking lot and ATM may be a little hard to navigate when you first visit there.”
“Greatest staff ever! With the help of the wonderful Sabrina, I drove off the lot with my 2022 Honda Civic Sport! She took care of me as if I were her own daughter. This bank is so personable and makes you feel like you've known them forever! I trust them with everything! So glad I found this awesome bank. Will be a member lifelong!”
“Really great place to bank, they have enough branches so you are really close to one, if you need. The staff is always nice and helpful. Plus they just upgraded their ATM's and you can do really anything from them. I just wish they had branches closer to the Denham Springs area, that would be really nice. Other than that, I would DEFF recommend UCB!”
“The ladies there are always helpful and try to go above and beyond if anything is needed. I have used them several times over the past 25 years and will continue to use them several times in the future. Thanks and God Bless!”
“Tori gave was W
Warm and welcoming from the start. Connected me with the blue print program. Felt like I was talking to a friend. Overall great work! So thankful that this person was able to assist me. She showcased extreme patience and answered all of my questions to the best of her ability.”
“Wonder bank this was my first time there and although I'm not a account holder I did have to cash a check from someone who does bank there. It was easy no hassle and the tellers were friendly and professional.”
“I just had to give major props to Miss Kiara Jackson! Today was by far the best customer service I’ve EVER experienced at any Eagle Credit Union location. I opened a checking account and Miss Jackson made the process as easy as possible and she was extremely helpful. If you want to experience Grade A customer service, please use the Eagle Credit Union located on College Dr. Everyone was so friendly and welcoming!”
“I was setting up use my account to send emergency funds to a family member. Was experiencing some difficulty, but Alexis Martin at the NFCU branch on Coursey was so patient and encouraging! She knew what to do and went beyond what I would have expected from anyone.”
“My husband and I have had accounts at Woodforest for years. We’ve never had any major problems and any minor issues have always been taken care of swiftly. Yesterday, we visited the Baker LA branch. We thought it may take a while to take of what we needed. But it didn’t! Mr Fredrick R made sure to be attentive and took care of us in a matter of minutes!”
“I love the credit union, fantastic customer service. My ladies in drive through are the best. Their fraud alert system is great. Overall I’ve never had any problems with them they always come through for me ❤️❤️❤️❤️❤️”
“Since this branch opened in Baton Rouge in 2008 it has become our number one bank of choice… All the employees of this branch are so polite, extremely professional, knowledgeable and give you that down home feeling that you don’t get from the other national banks in Baton Rouge!! Keep up the great work Jones Creek First American Bank???!!! Job well done!!”
“I will absolutely say I have always loved Capital One, and it has proceeded down to my daughter. However after receiving a large check from my retirement system and depositing it into my account the receipt said a portion would be available the next day and another portion will be available the following day and then 5 days the total would be available. However, that did not occur. And when I went into the branch to speak to someone, Alexandra was extremely extremely helpful 2 days in a row, being patient with me and understanding, even contacting her Representatives to see if anything else could be done in the matter. I have been trying to get my car out of the shop for over 3 months. But through all of her patients and time and verification of funds and information, they still were unable to release any funds until after the 5 days. If a bill collector calls you and takes your routing number and account number those funds are withdrawn from your account immediately why can't bank to bank do that with a check issued to a customer? Overall I give Capital One five stars because I love their service and banking Andy assistance I received from all the representatives but they fail to get five stars because of the inability to help me with a financial crisis.”
“Kelly N. has helped me several times with various account needs; most recently with a Fiduciary account that was a little challenging. She was thorough, patient, and pleasant as she always is.”
“Great customer service. I used the drive thru to deposit a large amount of cash, I made a mistake in the deposit slip and wrote down less than the actual amount but Ericka saw the mistake and added the correct amount. Otherwise, I would have been short for $500. Thanks Ericka!, I really appreciate your honesty.”
“Red River Bank provides great customer service. I have had several people ask me who do I bank with I tells them to go to Red River and trust me they are very pleased as well with the service. I always would go to the Essen Lane location and there is a teller there that were oh so sweet she would always smile and be so polite, lol and give the candy out, her name was Mrs. Helen, lately I found out she is in retirement. Mrs. Helen you will be missed the professionalism is always there.”
“Cynthia was so sweet and helpful! I went in to get a new debit card printed, the machine was acting up but she was able to trouble shoot and after a short wait I got a new card! She remained calm and respectful even with other members coming in being inpatient she explained to them someone would be with them as soon as they could in a beautiful tone despite their attitudes, hats off to her great customer service and community if you are reading this please be nicer to these workers!!”
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“I’ve been a member for a little over a month and a half and have had great experiences with the staff in person and over the phone. The most impactful experience I had was picking up my debit card in person. I was warmly greeted by Ms. Idella as soon as I entered the building and she was very professional and inviting. I’ve worked in customer service for many years and I’m always pleased to see other people who allow their individuality add to the customer/client experience. It’s a key trait for retention and building good rapport. I’m so glad to have met Ms. Idella and the NFCU team that day and know my branch had such an authentically amazing group. I pray this company appreciates them and takes good care of employees of this caliber. Keep up the PHENOMENAL work, Ms. Idella and team!”