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October 2023 by Mike Bush
Reasonably priced and excellent quality service!!
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June 2023 by MJ M.
Don't make a service appt online. I was told I should have called. I asked why have appts online if I have to call to ask if the job can be done and I got neck rolls and the index finger in the air with the response that I should have called because it was mechanical. I'm not a car person, no idea what the difference with any of it is. I don't work there, so I have no idea what you can and cannot do. If an appt is available online, I'm going to request it online and definitely not going to call. As a business, you should look at your appts and YOU call/email me and tell me you can't perform my request. This was the second week I made the same appt request. The first wasn't your fault because of the outage, but you had two weeks to let me know it wasn't possible. Also, train your employees to respond better. Since I have management training, I knew better than to engage with her ignorance.
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May 2023 by Kelley H.
I seriously cannot recommend this dealership enough. Right now is a crazy car market and several dealerships are charging $3k-$10 more then the sticker price. I looked everywhere from Monroe to Dallas and John Harvey was the only dealership that I was able to pay the sticker price on my brand new car. I'm so extremely thankful to have been able to buy a new car in this crazy time and not get completely ripped off. I highly recommend in you're in need of a new vehicle that you go to John Harvey. Steven Engel was my sales guy and he was great !
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February 2023 by An N.
Went there because we were in the mood to get a new truck. Knew we wanted a tundra but not sure what model. The sales people were all helpful and even drove us around in golf carts. The lobby was clean with a big spacious waiting area. The waiting area had a coffee, soda, AND Icee machine! Also had a vending machine with snacks if desired. Overall would recommend.
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December 2022 by N. Castillo
Great people, ty.
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September 2022 by Rick and Debbie Cory
Waited 10 minutes after my appt start time. Did not see the tech check all items on the checklist.
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August 2022 by Julianna J.
Hands down best dealership to do business with! Within no time I was greeted by Steven Engel and he made the process super easy! I explained my situation, told him where I wanted to stay monthly and he made it happen! Never once felt pressured or over whelmed! Best experience I've ever had car sIf you go to Toyota do yourself a favor and ask for Steven Engel!
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July 2022 by Thomas Rucker
Aaron in service was the most helpful of ALL Toyota people I have spoken to. I absolutely suggest visiting Yokem Toyota and allowing Aaron to be your go to guy.
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June 2022 by Thea H.
I have called several times to try to get a appointment to get my truck serviced .. left a message several times .. disappointed that I can't ever speak to a person!!!
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June 2022 by Carla Besant
They have great service very friendly staff
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May 2022 by Marc P.
My car's maintenance light went off while on a road trip. John Harvey Toyota took me in quickly though I didn't have an appointment. The service was done and I was on my way in less than an hour!
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February 2022 by Simeon P.
I don't like judging a business just based on one interaction with one customer, but I've been dealing with John Harvey Toyota for 2 years now and have had it. I'd like to state that I have been restoring classic cars since I was 17 years old, and know enough to know when a shop is pulling the wool over people's eyes. We bought 2 cars from them over the past 2 years, the first one went fine, and when we came back in as return customers, they screwed us. The sales team waited until I had gone to the bathroom to drop the loan papers on my wife, who signed, no realizing that they put a contract for 6% APR in front of her, after showing me one for 2.5% APR. Downright sleezy move there, and it cost me about $1500 in the long run, but whatever. Had my wife bring that same car, which passed all their inspections upon sale, in for a full inspection & tire rotation not even 3 months later. Their maintenance team purposefully messed with the evap/fuel system in the car to throw check engine codes. The car was taken to the dealership with no codes, and left with 6. How do you throw 6 engine evap codes while rotating tires? You block the intake/exhaust and sabotage the system. Who knows what else they did or what long term repercussions it'll have on the vehicle. My wife brought the car back in to get the codes checked, and they quoted her $1,700+ worth of PARTS ALONE to replace everything from the tires (which were fine) to the fuel injectors, stating their inspection showed the injectors were dirty (not even possible to know without taking the head off the engine, which I know they do not do during a 30-min inspection) They also didn't know that I had a code reader, cleared the codes and ran dozens of tests on every system of the car and found nothing wrong. They would've told my wife it needed blinker fluid if they thought she'd fall for it. Absolute scammers. Yesterday, I blew a tire on one of the cars we got from them. Called with the hopes of getting it repaired, secretary answered and transferred me to the shop without even saying anything, didn't even tell me I was being transferred. Phone rings until I get the answering machine. I hang up, call back, no apology, nothing, transferred without a word AGAIN, to the SAME NUMBER, same answering machine. Hung up, called a third time, didn't give her the chance to transfer me. I told her look, you've transferred me twice to the same person, your customer service skills are non-existent, and your maintenance tech isn't answering because they're probably busy sabotaging people's cars to scam them out of their hard earned money. Don't bother transferring me again because I'm going to Yokem Toyota. Called Yokem Toyota, bright and cheerful secretary answered, listened, actually TOLD me before she transferred me, maintenance tech ANSWERED, was also cheerful and cordial, transferred me to the tire specialist who GAVE ME HER NAME and told me to bring the tire in anytime and they'd get me sorted out quickly. Amazing. Actual customer service, no scams, just service. John Harvey Toyota is a horrible dealership run by scammers and sleezeball salesmen. Go to Yokem. That is all.
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February 2022 by Rick Cory
Waited 10 minutes after my appt start time. Did not see the tech check all items on the checklist.
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January 2022 by gaylon daigle
Quick, courteous service.
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December 2021 by Melanie
I have always had good experiences at John Harvey Toyota. Everyone is always helpful, friendly, and knowledgeable. My Toyotas have all been good vehicles. Anytime the air conditioner works on vehicles that are more than ten years old, there will be no complaints from me!