Grocery Stores in Boutte, LA

“Today I visited this Walmart, and what could have turned into a horrible experience was really turned around by the manager, Kym (SC).

I placed an order for delivery, and it was just stuck in the system and never moved. I found out through Walmart.com chat which store it was assigned to, called the store, and they told me I could come pick it up through the online order side instead.

Well, to my surprise, when I arrived, the order had been canceled because the item was supposedly out of stock. When I went inside to explain what happened, Kym actually went to the back and looked for the item herself and she found it.

Not too many managers or even sales associates would have done that. You can just tell that she loves what she does. She was so pleasant, friendly, and helpful. She did not give off the vibe of being annoyed or bothered at all, just pure customer service.

Thank you, Kym, for going above and beyond. Great customer service is hard to find these days, and it definitely deserves to be recognized.”

“I don't understand the complaints on this Walmart. I have met several shoppers who told me they drive more than 15 miles to shop at this store instead of the Walmart in their neighborhood because this Walmart is so much better. I live close by and I have shopped here since it first opened. Let me tell you what impresses me about this store. First cleanliness. Except for an occasional spill, the floors are sparkling clean. The shelves are stocked full, the produce is fresh, the employees are friendly. Only once did I receive poor service when shopping at night and only one register was open. There was about 20 people waiting in line. When I asked if another register could be opened, the CUSTOMER SERVICE employee said, "dis is what y'all can expect coming shopping dis time of the night!" It was around 9:00 PM!!! And as another reviewer stated, it seems they always discontinue carrying my favorite products. So I just go elsewhere to get those items. The restrooms are always clean and well equipped with seat covers, hand soap and paper towels. I've almost never not been able to find a shopping cart, perhaps 1 or 2 times in 10 years. Now the tire center was once exceptional, but over the years the quality of service has declined and now I only bring my car there as a last resort. I believe the Walmart stores staff reflects the community it's located in. If in a small community where people are friendly and helpful, the store employees are from the community and are therefore, friendly and helpful. But if the store is located in a large populated area of diverse people who have lost the ability to know their neighbors and are too busy to lend a hand to someone in need, then the employees in that Walmart will reflect those demographics.”