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January 2024 by Timothy E.
My package was also not delivered, similar to other reviewers. I did not sign for the order as claimed by FedEx. And my security video cameras confirm no FedEx deliveries were made. I repeated the order, and FedEx delivered the second order the same day the package was shipped into this Covington cross dock. Meanwhile, I am out $306. Thanks FedEx.The large numbers of similar reviews indicate a widespread problem — either incompetence by site management or fraud that is not being addressed by management. Maybe management is behind the fraud.
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November 2023 by Josh Manguno
My shipment was supposed to arrive on 10/13. I'm literally sitting outside with the dog, and receive a text notification that the driver could not deliver the package because I was not home. This is complete fabrication. I have a Ring camera and I was outside, and obviously home. No truck ever came down my street. The driver lied. Trying to call FedEx locally is not a thing as all of the numbers link to the automated customer service line. Then, when I finally did speak to a representative at a call center he informed me that the door tags are easy to miss - insinuating that I did receive a missed package notification in writing, per their policy. I asked to speak to someone in resolution and she told me there was nothing she could do as the business was now closed so she could not connect me to a local manager or give me contact information. The absolute worst customer service in existence.
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November 2023 by Jeffrey Holder
Drivers lie and say they attempted to deliver but no one home . LIES been here all day waiting. Miss work because I have to sign for it then they dont want to deliver. Lazy drivers
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September 2023 by Quinton Holliday
I took off 2 days from work waiting for a package from FedEx. I saw the Fedex guy in the area but he never stop and bought me my package. He only went in selective neighborhoods. Which I found to be Odd. I'm a hotshot driver....me not having my phone delivery to me on the inspected date is a big problem plus you guy's wouldn't allow to pickup at covington. The guy that running the club deluxe rd and service rd of i-55 isn't doing his job well in hammond,la.This Driver skip Virginia days in a row on West yellow rd. My package supposed to be delivered on 9/7/2023 now it delay until 9/11/2023 due to driver. When did FedEx stop delivering on weekends?
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August 2023 by Ashleigh Kerr
I WISH I could give zero stars. THANK YOU to the FedEx delivery driver who BANGED on my door at 8:30 pm, waking not only my dog who went ballistic but also my newborn baby. And then to literally run back to his truck. COMPLETELY unbelievable.
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July 2023 by P R
The driver in my area continues to deliver packages to some unknown address AND refuses to take a picture far enough for out to see EXACTLY where he put it. This is the 2nd time in 2 weeks! AND it is infuriating that you can't talk to a local person!! Taking an up close picture if a box literally defeats the entire purpose of having PICTURE PROOF!!!!!?
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May 2023 by John E.
My package was to be out for delivery and it was never delivered to my address. The app stated that I wasn't home which is not true. The redelivered the package the next day and the same thing happened!
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April 2023 by Thaddeus Williams
I been waiting on my package almost a month now and I finally found out my package was stolen I’ll never deal with FedEx again very poor ratings I wish I could put a negative 1 star then there’s no way to contact them directly
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March 2023 by T
If I could order things online and be able to choose who the delivery service was, It would never be Fedex. Only reason they got one star is because i had to select one. Packages are always destroyed when they finally make it to you. Will destroy your Front Lawn because they could careless if they drive thru it to get in your driveway. The weight of there truck has cracked and breaking the concrete of my driveway.
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February 2023 by Justin Michael
Help me find my package after driving for 48 miles to pick it up due to emergency need of pick up package. They helped me thru the entire way and nicely let me in the closed to public warehouse to help. Thank you guys for actually caring about your customers packages and items. Still looking for it tbh but needed to write this review bc of how good the help was ?❤️?❤️.
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February 2023 by Micah Martello
Every single day, Fed Ex trucks dangerously pull out in front of people on Hwy 1077 with no regard for safety. This contractor hires the worst of the worst and if you wonder why you aren't getting your packages, this place is the answer.
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December 2022 by DG
I would give zero stars if I could. My tracking says that my package was supposed be delivered by 12:46 on 12/21/22. It left the Covington location at 4:55am on 12/21/22 and I still have not received my package! The operator only sent me a text message that I already received, stating my package is on the way and will be delivered on 12/21. Here is what I know better not be the case, is that my package is misdelivered, or these crooked drivers that I am reading about in the comments decide to steal my property!
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November 2022 by Glenda Walker
FedEx has some good delivery drivers but they also have some very bad delivery drivers that do not put in the effort to look for the address. It says my package was delivered on October 24 at my door it was not. My husband and I were here all day as soon as I got an email saying it was delivered I looked by my door it wasn’t there I went to the end of the driveway it wasn’t there I looked in the mailbox it wasn’t there it was nowhere to be seen. But yet I go to The FedEx Ground office a few days later after Walmart told me to wait a few days to see if it showed up. It never did,and they tell me they can’t question the driver until I make a complaint with FedEx on the phone. By that time Who knows where it’s at. It’s been a long stressful situation especially FedEx closing the case saying it was delivered to my house and it never was. Between November 8 and November 11 while I was out of town the package appeared on my doorstep at my front door. why did it take 2 1/2 weeks for them to find a package that they said that they delivered on 24 October. They did deliver the package there correct but not to me on October 24. I’m old the first thing they tell you is check if neighbors have it. That’s not my job, that’s your job to make sure that I receive my packages. I gave it 2 star rating only because of the good people that do work there. But y’all have serious issues and especially the issue of not listening to customers. The only good thing that came out of it was Walmart did replace my items but now I have a package that I have to send back to Walmart so they get their merchandise back on the replacements they sent me. I hope in the future at some point y’all can get it together. Also when you do deliver a package to the right address you need to update the site Because it’s still showing we have a package that hasn’t been delivered that was delivered. (Different package)I know everyone’s stressed but FedEx For real you are stressing me beyond belief. I’m trying to make changes to the way I order so I will never have to use you again. Nice job to all the hard workers at FedEx but thumbs down to the ones that don’t care.
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October 2022 by Melissa Torres
Fed ex drivers in Covington are terrible !!! Packages not delivered to correct addresses , leave boxes blocking entrance to business and park in the middle of the road in busy downtown Covington .I try and have everything delivered ups to avoid all the issues we have with fed ex !!
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September 2022 by B J
This location warehouse is trash. I had a package out for delivery yesterday and it never arrived by 4:30pm. I got notification it was the wrong address. I was home all day and no FedEx truck was in the neighborhood. I even checked my house cameras to verify. I called customer service and they verified the correct address is on the package. The drivers are NOT doing their job plain and simple.
