“I cannot say enough about Craig BAECHT, the store manager. Let’s just say I’m not the most tech savvy person, and this man had the patience of Job, was able to get my printing done quickly and probably save this girl from a total meltdown. As I thanked him numerous times, he always said “that’s what we’re here for“. While I agree, let me tell you customer service like that is hard to find these days and when I do, I want to make sure it is recognized and rewarded. Unlike my experience with Office Depot, which has always been frustrating, unhelpful, and bordering on downright rude, FedEx has a new customer for life.”
“I had an exceptional experience at the UPS Store in Gonzales today. The older woman assisting customers is truly outstanding—professional, efficient, and incredibly knowledgeable. She handled my transaction quickly, anticipated what I needed, and even took the time to offer practical recommendations to help me save money on future shipments.
It has been a very long time since I’ve seen someone manage customer interactions with this level of competence and confidence. This is exactly how customer service should be done. I will absolutely return and recommend this location to others.”
“We had the menu and signage printed for our Snowball Stand here. They are great and wonderful people. We use them every chance we get. They were flexible and worked with us with all of our needs.”