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December 2023 by Ken D.
I'm not a regular customer BUT I've never had a bad experience with U-Haul & I've been using them exclusively since the 70's in New Orleans, Gretna & Metairie, Louisiana.
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October 2023 by Chuck B.
Worst experience so far with U-Haul. I reserved a utility trailer and once we hooked the trailer up to do the tow inspection turns out that the trailers lights didn't work. I had to cancel because they don't know how to properly check their equipment for rentals.
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November 2022 by Brooke Richard
Horrible experience. Rented a trailer on Wednesday 7/20 to tow a Jeep Laredo & the trailer that was given was way too small! The jeep did not fit! Went to bring back the trailer the next day on Thursday 7/21 & one of the employees said that trailer shouldn't have been given to tow a Jeep Laredo & he would have a manager call us because we wanted to see about getting a credit towards getting the correct trailer needed. This was on Thursday! The manager, Aisha Smith, NEVER contacted us. We had to call her today 7/25! She was rude & gave us no help! Will never do business there again & will tell my family & friends the same!
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July 2022 by Kelly R.
Just rude and disrespectful folks. Just go somewhere else. Don't even attempt to assist you. Just walk off and then act like they are doing you a favor after you put in a reservation. Just no customer service here
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September 2021 by Angela Theresa H.
I was grateful for the truck because I had some things to move last minute. The price was reasonable and renting it went smoothly. HOWEVER - the agent was so rude and unprofessional that short of another emergency, I would not go back to that location for my moving needs and if at all possible I will look for a local company.
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December 2020 by Adrain B.
If I could give the location a zero that would be my decision. My terrible experience occurred on 11/15/2020. My plan for that day was to return the 15-foot truck and auto transportation device to this location after my 10-hour trip the day before. Trying to be proactive I went to the office to evaluate the storage unit I was planning on renting just to make sure it was big enough. The U-Haul employee was very nice and let me go up and look at the empty unit. After this nice gesture of kindness, the rest was downhill. So, I returned with the 15-foot truck and my car transport to be disconnected and load the furniture into the storage unit.When we pulled up on the side of the building there was another vehicle ahead of us trying to unload. I went to ask the staff what I should do next to unload and turn in my truck. One of the staff told me to just wait and he would give us the signal to move forward. Well, the staff member (an older white gentleman) gave us the signal to move forward. There was another person in front of him who told us to stop. We were very confused. The person that told us to stop we later found out was the manager VJ Mackel Jr. He yelled at us and he yelled at the older staff gentleman and pushed him out of the way. The employee was upset, and I was embarrassed for him. You do not treat staff like that in front of customers. We were told by Mr. VJ Mackel we had to travel around the store, park in the parking lot next door for removal of our vehicle from the auto transport. I tried to explain that we were told U-Haul would remove the vehicle. U-Haul attached the vehicle before we started, and we were told U-Haul would remove the vehicle from the platform. He was very persistent and rude stating that was not his job. BUT he would remove it if I paid for his services. So, I had to get back in the customer service line and paid an additional 21.84 cents.Mr. VJ Mackle General Manager continued to be very rude and cursed my husband. Then he called the police.The police came and we explained all the events to the officer. The office stated that they have received several calls in the last few months from that U-Haul location and the sequence of events is the same. The manager uses curse words at the customer and then calls the police playing the victim when he (the manager) initiated the escalation of events. After the conversation with the officer, she suggested we continue to load our belongings in the storage unit and then just leave avoiding the manager. We backed up the 15ft truck to the loading dock and was just going to start unloading when the manager came out and told us he did not want us to store our belongings at his location. He then the 21.84 unloading fee he charged me. So here I was with a truckload of furniture and nowhere to put it. I was so upset and tired. I found a better place with wonderful customer service after a few hours of calling around the city. So I did unload after a few hours.I did not want to return the truck back to that location, but it was the only option. I was hoping he was not there. And I forgot to fill the truck. That was my error. But my nerves were shot.After that day I was charged a $150.85 storage fee and the 21.84 charge for the vehicle was still on my credit book charges. This location's manager is horrible and very, very rude. I will never go to this location again.
