Verizon's store at Harvey provides a variety of services for mobile, 5G home internet, and business needs. Customers can conveniently visit the store or order online for pickup, same-day delivery, or free 2-day shipping. The staff is experienced and friendly, with multiple reviews highlighting their helpfulness and professionalism. A customer praised a young employee for being knowledgeable about phones and trading in devices, while another emphasized the exceptional service provided by Kaylor, who went above and beyond by staying late to resolve issues with a positive attitude and good humor. The store's manager, Viet, received high praise for his professionalism and dedication. Customers appreciate the staff's helpfulness, though some note occasional stock shortages, such as tablets and watches, which affect their overall experience. Multiple visits have resulted in positive outcomes, including quick replacements of SIM cards and helpful guidance on upgrades. Overall, the store is recognized for its friendly staff, knowledgeable service, and commitment to customer satisfaction, making it a reliable choice for those seeking mobile solutions.
The representative was able to fix the problem by replacing the esim. He was able to take care of it in a timely manner. Thank you!
June 2024
Pick up an online order from this store. Pick up was easy however in order for them to set up your phone and download from cloud and all that they charged $35 or so. I guess it is not their policy but corporate policy I don’t know. But the staff help set up our phones very quick and efficient.
January 2024
We traded both phones in for two new ones the young man that help us was wonderful he was very knowledgeable about all phones Thank you Verizon.Sincerely,Laura Vaughn
