Enterprise Rent-A-Car

Car Rental
Hours: Enterprise Rent-A-Car is a rental car company that has received mixed reviews from customers. While some customers have had positive experiences, others have faced issues with availability of cars, cleanliness of vehicles, and customer service. One customer had trouble initially getting a rental car, as the location they visited did not have any cars available despite a prior promise. However, the customer later had a positive experience with Raven, a customer service representative who was able to resolve the issue and provide a car. Raven's "superior level of customer service" was praised, with the customer stating that "we need more Ravens" in businesses today. Another customer had a positive experience with Enterprise, as the company was able to provide a larger vehicle than the original dealership after their brand new car stopped working. The customer was pleased with the quick and easy service provided. A third customer also had a positive experience, renting a Pacifica for a trip to Universal Studios. The car was ready when they arrived, and they had no problems with the rental. The customer was even impressed by the honesty of Enterprise employees, who returned a forgotten laptop that had been left in the vehicle. While one customer acknowledged that Enterprise is more expensive than other rental car companies, they preferred to pay for the service. This customer had several issues with their rental, but each was "handled quickly and professionally" by staff members such as Seth and Meo. Overall, Enterprise Rent-A-Car seems to provide a mixed experience for customers, with both positive and negative reviews. The company's customer service appears to be a key factor, with some representatives, like Raven, going above and beyond to ensure customer satisfaction.

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