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March 2024 by Sandy R.
BUYERS BEWARE company sold me 4 rooms of defective furniture some pieces repaired 2 times within 6 mths. LOU R himself refused a refund this explains emptying warehouse of crap prices jacked up no sale you decide if you want to throw your money away HEED MY WARNING
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February 2024 by Boomer D.
Best prices and customer service in the greater metropolitan area! Top vendors at lower prices!
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January 2024 by Kaushal Maskey
Bought dining table and 4 chairs. Later wanted to buy 2 more chairs but not available. After a year one leg of one of the chair started to wobble. When I checked underneath the chair, I found many screws are missing. Checked other chairs and they had all screws.
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December 2023 by shawn sevier
So my new sofa was delivered yesterday from Compass Furniture. It was a special order, and all I had to pic the color from was the image shown below. I picked cloud the color on the right, which is also shown on the receipt. The sofa arrives, shown in the image below. I would call light gray. I set up a meeting with the store manager, and I was told the cloud color shown in the image to the right is what I got, and there's nothing she can do. Looks like light gray to me. On line three of the invoice, the sales associate even wrote dark cloud. It's Lawsuit time! Do not do business with this company.
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November 2023 by Lucretia
Racist, rude, dismissive and completely dismissive of good customer service. My cousin had a terrible experience with this company. Bought a set for $5k, one item came chipped, they refused to replace it, wanted to repair. A brand NEW set, told her the piece that was broken was only worth $1k. Excuse me but $1k is still money that ppl work for.She didn't want a repaired set, she wanted a new so asked them to just come pick it up. And gave detailed instructions on when she would be home. Which was around 5 like most working people. They came at 11am and refused to come back. Because...why? Who knows. they do not seem to be reasonable or even accommodating when they mess up. Then refused to come back and told her she wouldn't be harassing them if they were a black company. No one even mentioned race at any point expect Compass furniture.Completely outrageous and just sad really. People should not have to fight to be treated fairly after spending good money.
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November 2023 by Tara Preyan Thomas
Brand new bedroom set was Delivered damaged and they wanted to repair it. I paid for a new bedroom set not a refurbished bedroom set. The representative became hostile when I explained that to them. Horrible customer service. I would not shop here again nor do I recommend this company to anyone. Buyer beware ☠️
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November 2023 by Sandi Cummings
Greeted quickly. Found exactly what we wanted. Great prices. No pressure. And did not try to upsell us.
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October 2023 by Chanel P.
Racist racist racist!!! Black people stay away from Lou Rippner Compass Furniture I had damaged furniture that was delivered and asked for a replacement - after Compass Furniture not agreeing to a replacement I asked to come and pick up the furniture. They sent a delivery truck to my home and knew I was not home (we discussed a time that I would be home) they intentionally sent drivers to my home knowing I was not home and then stated "we can not come back out" Also Lou Rippner states on the phone "if this was a black company you wouldn't be harassing them like you are harassing me" Harrassing?? I'm asking for what was entitled to me after spending over 5K on a bedroom set Do better Lou Rippner and Crystal!! You should be ashamed to treat a customer as you did!! My Black people stay away!!!!!! Racist Racist Racist Racist Racist Racist Racist Racist
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September 2023 by George Richard Jr
Kevin Edwards was extremely helpful and the delivery team was awesome!
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August 2023 by Nick
Ordered a custom sofa from here. Nice customer service. Kincaid couch is incredibly well made. I love it. Worth the wait.
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June 2023 by Robert Henry
Wish i could give a 0 star review. They refuse to honor the manufacturer trial period for mattresses. Buyer beware order directly from the manufacturer. I now own an expensive mattress that is too uncomfortable for my wife to sleep on.
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June 2023 by Brittany Ducote
Working for a corporation, my time is limited in how I can shop for furniture for work needs. I reached out to Kevin Edwards at Compass and told him items I was looking to purchase and the short window of time I had in having a work apartment set and fully functional. I came into the store for less than 45 minutes and during that time he had the full layout of options ready to show me. His organization and pre-planning skills were top notch and allowed me to gain time back to my work day then originally planned. After that, he met my budget, worked with my tight delivery plan, and even worked on his days off to ensure all my needs were met. I highly recommend Kevin as he is friendly, diligent and an incredible sales team member. I can’t thank him enough!
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June 2023 by Ms. Paintbrush
This furniture is the worst I've ever seen in 2023. Are they selling to people from 1972, or current date? The rating I can give this outdated place is a -5 star rating with their racist staff.
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December 2022 by David S.
It seems that they only carry cheaply made laminated faux wood or wood byproduct furniture. Very disappointing.
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October 2022 by reon Mcbride
Bad customer service drove over 200 miles around trip to pick up furniture that was defected. wanted me to drive back to have it replaced horrible management.
