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December 2023 by Jeremy W.
My package has been missing sense 12/15/2023 it says it was delivered here everyone I talk to is giving me the run around and can't tell me nothing this is bad business practice when someone has paid extra for a package to be delivered and it can not be found with no way of contacting this station. The 1800 number a joke the 1 877 number is a even bigger joke it's like yall don't care about other people's packages!
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November 2023 by T Per
I have been waiting 2 days on delivery now telling me not sure when will b delivered basically very terrible wish it was sent ups I would have my package
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November 2023 by HannahEdits
I am incredibly hurt. I ordered a package 6 months ago and it was finally shipped out. It was meant to arrive today and says ‘delivered’ but it is currently missing. Seeing all these reviews makes me mad. This facility deserves to be sued and investigated.
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November 2023 by Connor Landrum
Brooke is the MVP of this location. She went above and beyond to make sure I was properly taken care of and made sure I felt comfortable about my precious belongings traveling so far. Thank you again Brooke. She deserves a raise
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November 2023 by Lexis Staub
Experience, one of your drivers on airline swerving, going in and out of the lane because she was on her phone. From the time that I got onto an Airline from 310 going towards ormond , she was still on the phone the whole time when she found out I was taking pictures of her on her phone she got mad. Do better!
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November 2023 by Jasel Bolden
I want to give Harold and Marlon @ DHL Express a special shout out for their excellent customer service, as they kept me updated througout the entire process of my delivery. Their support and team responsiveness was professional and prompt. My Overall experience with those guys was outstanding!!!!!!!!! Thanks again.
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November 2023 by My Vision
The best experience from any carrier Ive experienced. Gloria was extremely helpful and went out of her way to make sure that I was a satisfied customer! Thanks DHL, please keep people like her around!
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November 2023 by Justin Whitworth
I order a package and paid for express 2 day shipping because I needed it for an event 7 days away. DHL got it from CA to Kenner in 1 day. Then it sat @ kenner location for 5 days. I called and could never get anyone on the phone. I used the text portal where everyday I was lied to and told it was out for delivery. I didn't get my package in time. I don't want to bash the entire company but this Kenner location needs new management or staff.. complete junk
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November 2023 by Matthew Francis
My package said delivered 4 days ago but says it’s somewhere in Kenner. I got it shipped to Baton Rouge. Everytime I call to speak with customer service they never answer or I can’t get in contact with anyone. I spent $400 on the order, I wanna talk to corporate!
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October 2023 by Project26 Productions L.
I was told my package was suppose to be delivered between 20:00-2200 it was said that delivery attempted but no response at co-signed address . I had sat outside until 10:30 which is 22:30 and nobody came . Then you have no way of getting in touch with them after a certain time m-f . This was something very important and just very unprofessional I watched the parcel never even come my way on the map thanks DHL will never recommend y'all - POWERS ORTIZ
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September 2023 by Malaiya Scott
The shipper had my package on express and dealing with them it didn’t come in time , then my shipper told me to contact them and i did and the woman on the phone name anna blamed it on the government. never will i ship with them again
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September 2023 by Jo A.
My package was due to be delivered on the 8th but I was sent a message that DHL is delaying my package
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August 2023 by Jenn Em
Handles packages with care, going above and beyond to make sure that my packages aren’t thrown around. Interactions with them have always been pleasant and respectful and they always has a kind word to say.
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August 2023 by Brianna Epherson
I ordered clothes over 300 dollars & wanted it to be shipped to New Orleans.. but they told me it was shipped somewhere in Kenner but not telling me exactly where or what address or nothing & they don’t let you speak to an employee for a reason.. this mailing business is very unprofessional & needs to be shut down or something.. THE WORST.
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August 2023 by Mohamed Shaban
Kenner LA is a VERY CARELESS AND DECEPTIVE service point. While you can see the DHL vehicle on the maps away from the delivery site, the driver decides to consider the destination premises closed and they fail to attempt. They arrive at a BUSINESS after hours (5:07) and then claim that the premises are closed. VERY CARELESS in delivering important international mail and packages that customers paid a lot in!
