-
December 2023 by Cheryl Deslatte
The only Goodyear I will ever deal with. The service is great and very friendly staff. Work done when promised in time manner.
-
December 2023 by RoundedRockTravel
Had 30$ cash on my glove box when left the car for tire replacement, when I got my car back, I had 20$. Not ok, never coming back there.
-
December 2023 by Kathy S.
I had a 'tire" disaster early this week....so on almost riding on a rim I took it across the street to Goodyear...I needed new tires so that went okay....drove home..drove the next day and noted the TPSI screen blank.....took it back....the guy says oh its left rear sensor....replaces.still no PSI reading.....messes around with 3 other guys for 45 minutes.....and then says...." Well we don't know what is wrong so take it to Toyota" ......didn't charge for the sensor which was quoted as $169...and today I know why....because my whole system on the Camry is corrupted..now nothing reads....not just the PSI but every other metric is grayed out......so they screwed this up and that is why they didn't charge me.....(Lightbulb goes off!!) Took it to Toyota today and an hour later and $148 later it's all fixed....the whole system had to be initialized and recalibrated......so the moral of the story is ..next time I have a "tire disaster" I will tow my car to Ray Brandt before I let Goodyear lay a hand..
-
November 2023 by Victor N
Want to ripped off or taken advantage of well stop on by to this goodyear these guys smoke in people's cars while they work on cars in the store inside the shop they talk to customers rudely the employees are no good they steal products they pull there own car in the shop and work on it there lifts and equipment is not serviced right at all they will steal your money if I can give a 0 star I would Ron is a horrible person they will try to give you a deal if you don't like the price they change the minute you get there don't trust this goodyear I have seen them play on there phones laugh and joke more than they work on cars they lie so much to get more money in the shop I have seen them tell customers they need tires and they have amazing tred or the tire is very good and they try so hard to sell you products you don't need don't ever EVER COME BACK TO THIS SHOP they need to be reported for stealing products and pulling there cars in with no ticket involved at like I said in the beginning these guys smoke more than they work on cars out of all these people of two guys stand out 2 Mike Andy and Brian act very rude to customers very rudely these guys need to be investigated in for there lies they push to customers
-
August 2023 by Ryan Nugent
The guys that work here are nice enough, and they've done good work for me in the past. Unfortunately, that's where my praise ends. The Goodyear organization is dysfunctional to say the least. I scheduled an appointment for service online, and when I arrived at the store they had no record of my appointment in the computer. I showed them my confirmation email, and they said this sort of thing has been happening a lot recently. Regardless, they didn't have time for both of the services I scheduled. In the end, I had to bring my car to another shop and pay more for the same services since I was planning to leave town later in the day.When I asked to speak with someone here at the store about what happened they told me to call the Goodyear customer service phone number. This turned out to be an even bigger waste of time. I waited on hold for 40 minutes just to speak with a clueless agent who put me on hold again and then ended the call. Goodyear should be ashamed to the way it treats customers!
-
August 2023 by Logan N.
Don't bring your car here. Brought it in for a misfire in my first cylinder so they claimed they were going to change all my sparks plugs and ignition coils because they said they couldn't tell which plugs were bad. Anyway, they charged me a ridiculous price but I needed my car back and they were the place open by me on the weekend.A few months later, I had the same issue as before and when I looked at the sparks plugs, they were rusted and so loose I could take them out with my hand. So they either didn't change my spark plugs at all or did a terrible job and didn't tighten them at all.Just a warning, unless you want terrible service and insanely high prices, don't take your car here.
-
June 2023 by Sami Matta
TL;DR: Keep your receipts and fight to keep your "used" tires. Goodyear employees falsely stated I had tires on my car from 2016 even though they themselves replaced the tires over the last 2-3 years. So either they're lying or put old tires on my car. Replacement was over $700.I have been a Goodyear customer for years but my recent experiences are showing me that there are better companies I should do business with that don't take advantage of their customers. Basically, over the recent years, I have been told several times that I needed to replace or repair tires that I purchased from Goodyear. In 2016 and 2017, I bought tires. In Feb. 2019, I was charged ~$30 to get a new tire via my warranty. In April 2019, I was told I needed to buy a new tire for $199.98.In June 2021, a tire was causing the car to vibrate. I took it there and was told I needed to buy TWO tires for a whopping $425.75. Same problem with vibration. When I returned, I was told my tire rim was bent; any bent rim would have been due to Goodyear's employees since I did not have a bent rim prior to that. Tire balance. Tire still causing vibration. I inspected the car myself and realized the issue was a frozen caliper--proving that there was no need to replace my tires at all. Five months later, I returned because of additional tire issues. They replaced one tire that was under warranty (after a 3-day wait). Seven months later I returned again because the left rear tire steel belt was shifting/defective. It was then the employee told me that all of my tires were out of warranty because they were from 2016. The only way I could have tires from 2016 on my car at this point is if Goodyear put expired tires on my car during one of the prior tire changes. I was told then that I could get a "discount" to purchase new tires and was essentially scammed into purchasing three additional tires for $745.52.I continued to have problems with these "new tires" and just this week had to go in again for a tire balance. My attempts to talk to a supervisor/manager were pointless. He blamed the tires on mileage but I only put ~37k miles on my car in TWO years. Goodyear either put expired tires on my car or falsified the true condition of my tires. Additionally, they refused to give me the tires that were taken off of my car--I can only assume to resell them since there was nothing wrong with the tires. They also said that my TPMS was suddenly faulty. I feel completely scammed by every interaction I have had with this place. The employees and manager there were very rude and disrespectful; they refused to provide an explanation when I told them that there was no need for these tire replacements and that there was no way that the tires that were on the car were out of warranty (either for mileage purposes or age). Keep your receipts with this place, or better yet, take your business elsewhere.
-
June 2023 by Roy L.
They are friendly and have a quick turn around. I've gone here for multiple car issues. The only reason for 4 stars is because this last time they couldn't fix my problem and I was forced to go to Lamarque Ford which is always a nightmare.
-
June 2023 by John M Blanchard
Done right and quick. Comfortable waiting area.
-
April 2023 by Jamie Thompson
Every time I go to Goodyear, my visits are always wonderful. The guys are always hospitable, they attend to all your questions that you have, and they’re polite to each and every customer. I will definitely recommend my friends and family to Goodyear.
-
March 2023 by CL Donaldson
They’re always so polite and nice. They also communicate well regarding how long a service may take which speaks volumes about their customer service.
-
March 2023 by CL B
They’re always so polite and nice. They also communicate well regarding how long a service may take which speaks volumes about their customer service.
-
February 2023 by saravanan ravichandran
Wonderful service. The manager at the front desk is friendly. He even taught us about various tire features. Such an honest person!
-
December 2022 by Claudia Carley
Had n oil change there and consider to use this location for further assistance for all my mechanical needs!Thank you!
-
November 2022 by Jesica Brush
I don't think I've ever written a Google review, but this is the second bad experience I've had a this Goodyear location with David. Today I went there to get a price quote on two broken studs in my front passenger wheel tire. David told me it would be about $185 per broken stud. That's almost $370 total. I commented that that seemed really expensive. He said yeah, they might be stuck, so it's very labor intensive, and they'll also need lug nuts. I left and called the Goodyear near Lakeside mall and they said they'd do both for $135 total. I went to Radecker Tire on Williams and they completed the job for under $40. David, you should be ashamed of yourself for either price gouging, or giving misinformation.
